BRITNEY SILERIO

• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Checked guests' identification before serving alcoholic beverages.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Increased sales significantly by upselling higher-end products to customers.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

• Received, processed, and verified invoices.
• Spoke with vendors with any questions they may have.
• Paid and cut checks to be mailed out.
• Reduced the number of overdue invoices for improved cash flow management.
• Handled day-to-day accounting processes to drive financial accuracy.
• Assisted in the preparation of financial statements, providing detailed account reconciliations and analysis.

Maintained confidentiality of all employee and resident information.

• Notified home health services of resident’s needs.
• Filed, scanned all paperwork, ran background checks, interviewed potential employees.
• Assisted HR, DON, and ED with any tasks.
• Improved communication between departments through effective scheduling and coordination of meetings.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

• Offered quality customer service
• Utilized interpersonal skills to enhance guest experience
• Developed knowledge of all invoices.
• Enforced company policies and regulations with employees.
• Completed cash and credit card transactions accurately using POS software.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Managed all appliances and appointments
• Conducted product sales.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.