Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BRITNEY SILERIO

Crown Point,IN

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

6
6
years of professional experience

Work History

Call Center Dispatcher

Superior Ambulance
03.2024 - Current
    • Provided support during emergency situations, coordinating resources effectively to ensure prompt response times and clear communication among all parties involved.
    • Managed high call volume while maintaining a professional, calm demeanor with customers and technicians alike.
    • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
    • Answered phone calls and responded to customer emails.

Server

Hooters
10.2022 - 03.2024
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Increased sales significantly by upselling higher-end products to customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Accounts Payable

Phoenix Rising Management
01.2022 - 08.2022
  • Reduced the number of overdue invoices for improved cash flow management.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Assisted in the preparation of financial statements, providing detailed account reconciliations and analysis.

Administrative Clerk/HR Assistant

Towne Centre
09.2020 - 01.2022
    • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
    • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
    • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Shift Leader/Key Holder

Once Upon A Child
09.2018 - 09.2020
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Sales Associate

Pure Smiles
07.2018 - 09.2018
    • Managed all appliances and appointments.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

High School Diploma -

Crown Point High School

Certification - Esthetics

John Amico's School of Hair Design
05.2023

Some College (No Degree) - Criminal Justice

Ivy Tech Community College

Skills

  • Communication
  • Dedication
  • Excel force
  • Outlook
  • Problem-solving
  • Organization
  • Team Leadership
  • Cash Handling
  • Typing Speed
  • Prioritizing calls
  • Call prioritization

Languages

Spanish
Professional Working

Timeline

Call Center Dispatcher

Superior Ambulance
03.2024 - Current

Server

Hooters
10.2022 - 03.2024

Accounts Payable

Phoenix Rising Management
01.2022 - 08.2022

Administrative Clerk/HR Assistant

Towne Centre
09.2020 - 01.2022

Shift Leader/Key Holder

Once Upon A Child
09.2018 - 09.2020

Sales Associate

Pure Smiles
07.2018 - 09.2018

High School Diploma -

Crown Point High School

Certification - Esthetics

John Amico's School of Hair Design

Some College (No Degree) - Criminal Justice

Ivy Tech Community College

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BRITNEY SILERIO