Britney Smith
Lakeland,FL
Summary
Dynamic business leader with a proven track record with my own business SWCD & previous jobs such as AT&T Wireless, excelling in customer relations and strategic planning. Successfully enhanced customer satisfaction scores and developed strong client relationships, driving repeat business. Skilled in financial management and team oversight, I thrive in fast-paced environments, consistently achieving operational excellence.
Overview
18
18
years of professional experience
Work History
Owner (Customs)
SWCD
Lakeland, FL
03.2016 - Current
- Managed day-to-day business operations. (Customer service and consistent engagement are my main focuses.)
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Manager
AT&T Wireless
Lakeland, FL
04.2009 - 04.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Photolab Supervisor
CVS Pharmacy
Lakeland, FL
01.2007 - 05.2008
- Provided expert advice on photographic techniques to customers seeking assistance with their projects or inquiries about available products/services offered by the photo lab.
- Oversaw equipment maintenance schedules, ensuring optimal functionality for all machinery within the photo lab.
- Streamlined turnaround times on orders, ensuring consistent productivity levels and meeting time-sensitive deadlines.
- Promoted a safe work environment through adherence to relevant health and safety regulations while handling chemicals or hazardous materials used in processing photos.
- Implemented quality control measures, resulting in a significant reduction in errors and reprints.
- Handled complex or urgent customer requests personally, ensuring a high level of service was provided at all times.
- Enhanced customer satisfaction with timely order fulfillment and consistent high-quality prints.
- Monitored inventory levels closely to avoid stockouts or overstocks of essential supplies required for daily operations.
- Supervised ongoing daily production phases.
Education
A.A. Degree - Business Management
Polk State College
Lakeland, FL2012
Deploma -
Lakeland High School
Lakeland, FL2007
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business management
- Strategic planning
- Project estimating
- Business planning
- Staff management
- Marketing
- Team oversight
- Financial management
- Business development
- Business launch
- Business marketing
- Consulting
- Negotiation
- Sales leadership
- Product branding
- Sales management
- Social media control
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Customer service management
- Effective leader
- Scheduling
- Goal setting
- Inventory control
- Inventory management
- Business leadership
- Inventory tracking and management
- Purchasing and planning
- Schedule management
Timeline
Owner (Customs)
SWCD
03.2016 - Current
Manager
AT&T Wireless
04.2009 - 04.2016
Photolab Supervisor
CVS Pharmacy
01.2007 - 05.2008
A.A. Degree - Business Management
Polk State College
Deploma -
Lakeland High School