Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britney Smith

Fayetteville,AR

Summary

I have worked in various customer service fields, from food service to working in hotels and hostels and most recently in the health care industry. I enjoy working in both fast paced and mellow environments. I am great at maintaining conversations with guests and also dealing with resolving any issues that may arise.

Overview

1
1
year of professional experience

Work History

Medical Secretary

ARcare
01.2025 - Current
    • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
    • Registered new patients in electronic medical records prior to appointment scheduling.
    • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
    • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
    • Supported office staff and operational requirements with administrative tasks.
    • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
    • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
    • Managed office bookkeeping with patient payments.
    • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
    • Greeted visitors and initiated triage processes for clients to streamline patient flow.
    • Registered and verified patient records before triage with most up-to-date information.
    • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
    • Performed various administrative tasks by filing, copying and faxing documents.
    • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
    • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
    • Obtained payments from patients and scanned identification and insurance cards.
    • Placed new supply orders, managed inventory and restocked clerical spaces.

Front Desk Receptionist

Hampton By Hilton
04.2024 - Current
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed all tasks in compliance with company policies and procedures.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Organized, maintained and updated information in computer databases.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Resolved customer problems and complaints.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Enforced policies and procedures to increase efficiency.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Education

High School Diploma -

Huntsville High School
Huntsville, AR
05.2011

Skills

  • Greeting guests
  • Supply stocking
  • Customer service
  • Multi-line phone systems
  • Payment handling
  • Hotel services and hospitality
  • Money handling
  • POS systems
  • Order taking
  • Written and verbal communication
  • Time management skills
  • Conflict Resolution

Timeline

Medical Secretary

ARcare
01.2025 - Current

Front Desk Receptionist

Hampton By Hilton
04.2024 - Current

High School Diploma -

Huntsville High School

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