Britney Smith

• Supported management of naval active duty, TAR, and reserve medical records and confidential documentation for Helicopter Maritime Strike Squadron HSM-60 Jaguars.
• Coordinated Navy medical department appointments, referrals, and patient schedules.
• Processed medical correspondence for command staff and service members.
• Tracked physical exams, immunizations, and medical readiness requirements.
• Communicated with team members, physicians, and external vendors about patient care needs.
• Maintained HIPAA compliance through careful handling of patient information.
• Followed up with patients regarding test results and physician referrals.
• Compiled reports for management review on regular basis.
• Attended staff meetings to support clear communication between departments.

- Provided specialized administrative support within interdisciplinary coordinated care setting.

• - Assisted with clinical flow processes for access to care across multiple clinics, specialties, and community resources.
• - Used advanced patient systems to support multiple clinics within coordinated care delivery model.
• - Scheduled patient appointments by phone and in person, relayed patient concerns and refill requests to physicians, updated patient records, and scheduled approximately 30 appointments daily for Fort Moore VA Clinic and nearby clinics.
• Scheduled approximately 30 appointments daily for the Fort Moore VA Clinic and other clinics in the area.

Supported deck department operations aboard NOAA Fairweather hydro-survey research vessel.

Handled lines, assisted hydrographic survey technicians with boat launches and buoy work, and supported deck operations.

• Loaded and unloaded stores and supplies using pallet jacks and forklifts, repaired equipment, cleaned common spaces, painted, and completed general maintenance for ship interior and exterior.

Supports on-site CIS and related application training as primary resource for initial and sustainment instruction requested by MTF and users.

Sets up classrooms, facilities, and required equipment for CIS and related application training sessions.

Coordinates with MTF POC to schedule clinical user training and align MTF and user training needs in timely manner.

Assesses training needs for newly assigned MTF personnel to identify required CIS and related application training.

Delivers CIS and associated application training through one-on-one instruction, classroom instructor-led sessions, virtual training, CBT, and over-the-shoulder OJT.

• Supports on-site CIS and related application instruction as primary resource for initial and sustainment training requested by MTF and users.
• Prepares classrooms, facilities, and required equipment for CIS and related application training events.
• Coordinates with MTF POC to schedule clinical user training and align MTF and user training requirements on timely basis.
• Evaluates training needs for newly assigned MTF personnel to determine required CIS and related application instruction.
• Provides CIS and associated application training through one-on-one instruction, classroom sessions, virtual sessions, CBT, and over-the-shoulder OJT.
• Provides on-site CIS and associated application support for personnel during initial and sustainment training requested by MTF and individual users.
• Stages classrooms, facilities, and required equipment for CIS and associated application training.
• Keeps clinical user training aligned with MTF and user requirements by coordinating schedules with MTF POC.
• Identifies CIS and associated application training needs for newly assigned MTF personnel through detailed needs assessment.
• Delivers CIS and associated application training through one-on-one instruction, classroom-led training, virtual training, CBT, and over-the-shoulder OJT.

- Coordinated patient intake by gathering health history, confirming reason for visit, and completing preliminary testing, including blood pressure, weight, and temperature.
- Communicated patient history and exam readiness details to provider.

• Supported business services for patients and healthcare system.
• Assisted with patient registration, charge posting, payment posting, telephone protocols, and patient support as needed.
• Provided CMA support to physician, obtained vital signs, greeted and chaperoned patients during medical portion of visit, maintained medical documentation, scheduled care, treatment, and diagnostic tests per physician, processed prescription requests, and handled referrals.

Directly supervised 20 sailors and civilians in daily operations for the provisions of care for the Pediatric Clinic at Naval Hospital Jacksonville, Florida. These duties included various administrative taskers. like conducting and sending out muster reports to the leadership, creating work schedules, overseeing important documents, implementing any new policies or procedures, responsible for new employee trainings, and assisting as needed on the floor with the support staff, nurses, and physicians.

While stationed at Naval Hospital Jacksonville, I worked as a general duty corpsman in the Family Medicine Clinic, assisted and trained new corpsman and medical assistants in performing daily operations, assisting nurses and doctors in procedures, administering medications, customer service at the front desk as well as phone etiquette, assisting patients with any needs.

Worked as a general duty corpsman in the Family Practice, Pediatric, Internal Medicine, Mental Health and Laboratory Clinics at Naval Hospital Rota, Spain. Performed duties consist of front desk customer service to patients, assisting doctors and nurses with various procedures, physical exams, charting and administrative tasks which led to the launching of the new Medical Home Port model as well as the highest level of Accreditation from the Joint Commission.

Worked as a general duty corpsman at Naval Medical Center Portsmouth in the Donor Center, performing vital signs, blood donor registrations, donor suitability screenings, iron level checks, phlebotomy, daily and monthly quality control checks for equipment, whole-blood collection, storage and processing as well as customer service.

Also, towards the end of my tour I supported the main lab by working in mailouts and central processing.