Overview
Work History
Education
Skills
Certification
Timeline
Generic

Britney Smithers

Richmond,VA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreens
09.2022 - Current
  • Communicated directly with doctors offices via telephone, fax and email.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with accuracy.
  • Coordinated with physicians and insurance agency representatives for resolution of prescription discrepancies.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Completed paperwork, entering prescription, and insurance billing information into patient profiles.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

E-Commerce Associate

Kroger
11.2020 - 02.2021
  • Adhered to local, state, and federal laws, food safety procedures, and company guidelines
  • Initiated and completed selection process for customers on-line orders
  • Ensured quality and freshness of all items chosen
  • Communicated with customers via a portable phone and responded to calls in a professional and timely manner
  • Retrieved each customer's order from all staging locations and ensured order accuracy; loaded order into customers' cars
  • Processed the orders through the point of sale (POS) system
  • Followed policies and procedures to determine appropriate substitutions in the event of an out-of-stock
  • Communicated any substitutions or exceptions to customer's order at time of pick-up
  • Maintained organization and cleanliness of staging areas and equipment
  • Reported pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
  • Inspected equipment and notified store e-Commerce supervisor or other store management of items in need of repair
  • Performed required opening and closing procedures


Sales Associate

Pets Supply Plus
10.2019 - 10.2020
  • Shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided personalized service to customers by recommending products tailored to their individual pet''s needs, leading to increased customer loyalty.
  • Managed inventory levels to ensure product availability for customers while minimizing waste through efficient ordering practices.
  • Promoted adoption events at the store, increasing awareness of local rescue organizations and helping find homes for pets in need.
  • Addressed customer concerns regarding pet health or behavior issues with empathy, offering solutions based on personal expertise in animal care.
  • Maintained a clean and inviting store environment for customers by performing daily cleaning tasks and restocking shelves as needed.
  • Contributed to a positive team atmosphere by working collaboratively with coworkers to complete tasks efficiently and maintain a well-organized store.
  • Increased customer satisfaction by providing knowledgeable and friendly assistance in pet care, products, and services.
  • Participated in ongoing training opportunities provided by management to stay current on industry trends, new products, and best practices in pet care.
  • Boosted store sales by effectively merchandising pet food, accessories, and supplies according to company standards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used in-store system to locate inventory and place special orders for customers.

Education

Bachelor of Science - Biochemistry

Virginia Commonwealth University
Richmond, VA
05-2026

High School Diploma -

Deep Creek High School
Chesapeake, VA
06-2022

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Inventory management
  • Drug inventory control
  • Verbal and written communication
  • Time management
  • Problem-solving
  • Goal oriented
  • Reliable and punctual
  • Stocking and receiving

Certification

  • Pharmacy Technician Certification (PTCB, ICPT/NHA) 30245808 Pharmacy Technician Certification Board 2023 September
  • Pharmacy Technician License Virginia Commonwealth Department of Health Professional 2023 September

Timeline

Certified Pharmacy Technician

Walgreens
09.2022 - Current

E-Commerce Associate

Kroger
11.2020 - 02.2021

Sales Associate

Pets Supply Plus
10.2019 - 10.2020
  • Pharmacy Technician Certification (PTCB, ICPT/NHA) 30245808 Pharmacy Technician Certification Board 2023 September
  • Pharmacy Technician License Virginia Commonwealth Department of Health Professional 2023 September

Bachelor of Science - Biochemistry

Virginia Commonwealth University

High School Diploma -

Deep Creek High School

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Britney Smithers