Britney Snell
Austin,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Logistics Coordinator
Boom LLC (remote)
Fresno, CA
02.2023 - Current
- Provided exceptional customer support via phon, email, and chat channels.
- Analyzed logistics performance data to identify trends and areas for improvement.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
Registered Behavior Technician
Cultivate behavioral health and education
Austin , TX
04.2022 - Current
- Participated in team meetings to discuss case updates and collaborate on treatment plans.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
- Tracked data and monitored progress of student's goals and objectives.
- Observed student behavior in various environments to assess levels of functioning and progress towards goals.
- Implemented visual supports such as schedules, picture cards.
Product Manager /Live Chat Agent
Mycoolcell
Chatsworth, CA
08.2016 - 11.2022
- Analyzed data from various sources such as customer feedback, usage metrics, A and B testing results to inform product decisions.
- Managed cross-functional teams across departments, including engineering, marketing, and sales.
- Generated reports detailing progress against goals set by executive team members.
- Identified customer needs through user interviews, surveys, focus groups, and other feedback mechanisms.
- Provided technical guidance during troubleshooting efforts when needed.
- Led project planning sessions to map out timelines for feature releases.
- Collaborated with stakeholders to define product requirements and user stories.
- Conducted market research and competitive analysis for existing and potential products.
Education
Some College (No Degree) - Business Communication
California State University Northridge
NorthridgeSkills
- Verbal behavior training
- Troubleshooting and QA
- Project management
- Documentation management
- Technical support
- Effective organization
- Data collection and analysis
- Error correction techniques
- Data management
- Customer needs assessments
- Self-management strategies
- Quick typing
- Merchandise upselling
- Cross-functional collaboration
- CRM software
Timeline
Logistics Coordinator
Boom LLC (remote)
02.2023 - Current
Registered Behavior Technician
Cultivate behavioral health and education
04.2022 - Current
Product Manager /Live Chat Agent
Mycoolcell
08.2016 - 11.2022
Some College (No Degree) - Business Communication
California State University Northridge
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