Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Britney Sutterby

Corpus Christi

Summary

Dynamic Customer Service professional with extensive experience at Grand Design RV, excelling in parts quoting and payment processing. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at utilizing NetSuite and Dealer Portals to streamline operations and support team collaboration, ensuring accurate and timely service delivery. Easily trained and a quick learner. Excellent team player, and I find the value in a strong, fulfilled team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service-RV Parts Advisor

Grand Design RV
Elkhart
11.2022 - 06.2025
  • Assisted customers in identifying and ordering necessary RV parts.
  • Processed customer orders and managed returns efficiently.
  • Generated accurate parts quotes using company software systems.
  • Became proficient in Salesforce and Netsuite
  • Educated customers about product features and benefits for informed decisions.
  • Researched part numbers for requested parts using catalogs and other resources.
  • Processed payments from customers for purchased parts.
  • Communicated effectively with vendors regarding special orders, returns, and discounts.
  • Completed day-to-day duties accurately and efficiently
  • Managed inbound calls to assist customers with inquiries and concerns.
  • Participated in bi-annual inventory

Customer Service-RV Parts Advisor

Rockwood/Flagstaff-Forest River Inc.
MIllersburg
04.2021 - 10.2022
  • Assisted customers in identifying and ordering necessary RV parts.
  • Processed customer orders and managed returns efficiently.
  • Generated accurate parts quotes using company software systems.
  • Answered a high volume of calls from RV dealers and retail customers. Maintained excellent answer-rate.
  • Assisted dealers in using the Portal to locate correct parts. I helped troubleshoot portal issues, as well.
  • Physically went into the plants and took photos for documentation for parts to assist customers and assure our system had accurate photos listed.

Childcare Provider

Beacon Health and Fitness
Elkhart
07.2019 - 04.2021
  • Supervised children's activities and ensured a safe play environment.
  • Communicated regularly with parents about children's progress and behavior.
  • Assisted children with daily routines, including meals and hygiene practices.
  • Organized recreational games and structured group activities for skill development.
  • Collaborated with team members to create a supportive childcare atmosphere.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Billed parents on the Portal for daily rates

Education

High School Diploma -

Wawasee High School
Syracuse, IN
05-2009

Some College (No Degree) - Health Sciences

Ivy Tech Community College of Indiana
Elkhart, IN

Skills

  • Exceptional Customer service
  • Payment processing
  • Parts quoting
  • Catalog research
  • Problem solving
  • Team collaboration
  • Effective communication
  • Organizational excellence
  • Inventory duties
  • Fluent in NetSuite, DAX, Microsoft Excel, and various Dealer Portals

Certification

  • Completed Dale Carnegie Public Speaking course. This course helped me grow immensely in my confidence in public speakng as well as group work.

Accomplishments

  • Received many pay raises for excellence in performance and teamwork. I take pride in continuously improving.

References

References available upon request.

Timeline

Customer Service-RV Parts Advisor

Grand Design RV
11.2022 - 06.2025

Customer Service-RV Parts Advisor

Rockwood/Flagstaff-Forest River Inc.
04.2021 - 10.2022

Childcare Provider

Beacon Health and Fitness
07.2019 - 04.2021

High School Diploma -

Wawasee High School

Some College (No Degree) - Health Sciences

Ivy Tech Community College of Indiana

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Britney Sutterby