Britney Swane
Palm Beach
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
Work History
LOA program
Xinnix Mortgage Academy
09.2021 - 11.2021
- Completed training in phases 1-3, focusing on key competencies essential for success in the Originator Assist Xinnix program.
- Managed timely completion of lessons, case studies, videos, learning modules, webinars, assignments, and quizzes to enhance knowledge acquisition and skill development.
- Finalized all three modules prior to the required deadline, demonstrating effective time management.
- Mastered essential mortgage loan officer assistant skills, encompassing mortgage math and comprehensive loan application management.
- Applied in-depth understanding of loan underwriting systems to support accurate and timely decision-making.
- Studied various components of credit reports to enhance understanding of creditworthiness assessments.
- Developed skills to engage potential buyers and clients, enhancing relationship-building through verbal and written communication.
- Enhanced networking capabilities by actively participating in LinkedIn and related online communities.
- Enhanced communication techniques to engage effectively with loan officers and team members in a professional environment.
- Acquired skills to assist loan officers in effectively constructing and managing pipelines.
- Acquired in-depth understanding of loan officer roles and responsibilities to facilitate effective communication with clients.
Sales floor Supervisor
Mackage (pop up)
Wrentham, MA
10.2020 - 01.2021
- Oversaw key holder responsibilities, ensuring secure access and management of store operations.
- Supervised sales associates in manager's absence to ensure operational efficiency.
- Facilitated training sessions for new sales associates, enhancing product knowledge and computer proficiency.
- Oversaw luxury outerwear sales and customer service operations.
- Curated personalized styling experiences for customers.
- Addressed inquiries related to brand identity and product craftsmanship.
- Streamlined stock room organization to enhance inventory accessibility.
- Executed daily deposit transactions with precision and accountability.
- Facilitated customer shipping processes to ensure timely delivery of products.
- Engaged with customers to enhance their shopping experience and satisfaction.
- Engaged with customers to identify needs and deliver tailored solutions.
- Organized and updated client book to facilitate streamlined communication and service delivery.
- Facilitated communication with customers through emails and calls to inform them of product availability in-store and at alternative locations.
- Evaluated security vulnerabilities and developed protocols to address various situations.
Sales Associate
LongChamp
Boston, MA
08.2019 - 08.2020
- Oversaw key holder responsibilities, ensuring secure access and management of store operations.
- Advised clients on luxury handbag selections, emphasizing craftsmanship and material origins to elevate purchasing decisions.
- Assessed customer needs and suggested appropriate products to ensure optimal purchasing decisions.
- Responded to customer questions regarding company operations and product specifications to facilitate informed purchasing decisions.
- Coordinated the movement of shipping bags to maintain streamlined store processes.
- Developed and maintained an organized stock room layout to facilitate quick retrieval of items.
- Achieved high customer satisfaction ratings by effectively addressing inquiries and resolving issues. Enhanced customer experience through proactive engagement and support initiatives. Contributed to a positive brand image by consistently delivering exceptional service.
- Engaged with customers to understand and meet their individual needs effectively.
- Facilitated customer outreach initiatives to ensure product satisfaction and promote new sales opportunities.
- Conducted regular security assessments and implemented risk mitigation strategies to protect store assets.
Sales Associate
Ralph Lauren
Kittery, ME
04.2018 - 09.2018
- Assisted customers with inquiries and provided information on products and services. Welcomed visitors and directed them to appropriate departments. Supported team members in maintaining a positive customer experience.
- Facilitated customer assistance to address specific needs and inquiries.
- Advised customers on merchandise selection and facilitated acquisition based on individual preferences.
- Addressed customer inquiries regarding store offerings and merchandise details.
- Reviewed and analyzed current sales and promotions policies to provide accurate information and support sales initiatives.
- Evaluated potential security threats and executed protocols to prevent and manage theft effectively.
Sales Associate
Nordstrom
Peabody, MA
11.2016 - 05.2017
- Achieved high customer satisfaction ratings by effectively addressing inquiries and resolving issues. Cultivated a positive atmosphere that encouraged repeat business and referrals.
- Demonstrated product functionality and care instructions to facilitate informed purchasing decisions and customer satisfaction.
- Assisted customers in locating and securing merchandise to meet specific needs and preferences.
- Executed accurate computation of sales prices for purchases while receiving and processing cash and credit transactions.
- Systematically updated and tracked sales records to facilitate performance analysis and reporting.
- Managed special order requests and liaised with other retail locations to fulfill customer item needs.
- Drafted and organized sales slips and contracts to support efficient sales operations.
- Responded to questions about merchandise and store policies, ensuring clarity and customer satisfaction.
Administrative Assistant
Accurate Title
Bedford, NH
06.2016 - 08.2016
- Achieved high levels of client satisfaction by delivering prompt and effective assistance. Enhanced client engagement through proactive communication strategies. Fostered a positive environment that encouraged repeat business and referrals.
- Responded to phone calls, providing information and resolving issues to enhance client relations.
- Managed client transfer processes to ensure timely and effective support from specialized staff.
- Enhanced client satisfaction by delivering timely beverage service, including water and coffee. Contributed to a positive team dynamic through proactive support of hospitality needs. Improved client engagement by maintaining a welcoming environment.
- Managed daily office cleanliness and organization tasks to promote a productive and welcoming atmosphere.
- Implemented quality checks to confirm that all displays and setups met presentation criteria.
- Conducted thorough checks with town offices to confirm property statuses and records.
Education
AFA -
New York Film Academy
Burbank, CA05-2019
Associate of Science -
Palm Beach State College
Lake Worth, FL09-2028
Skills
- Analytical problem solving
- Effective time management
- Effective conflict resolution
- Effective collaboration
- Service excellence
- Proficient in organization
- Collaborative engagement
- Supportive interpersonal skills
- Cross-functional teamwork
- Adaptable to change
- Detail-oriented
- Consistent and responsible
- Strong task management
- Logical evaluation
- Experienced in software tools
- Strategic decision-making
LANGUAGES
Russian-Intermediate
Timeline
LOA program
Xinnix Mortgage Academy
09.2021 - 11.2021
Sales floor Supervisor
Mackage (pop up)
10.2020 - 01.2021
Sales Associate
LongChamp
08.2019 - 08.2020
Sales Associate
Ralph Lauren
04.2018 - 09.2018
Sales Associate
Nordstrom
11.2016 - 05.2017
Administrative Assistant
Accurate Title
06.2016 - 08.2016
AFA -
New York Film Academy
Associate of Science -
Palm Beach State College