Britney Taman
Puyallup,WA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Proliance Surgeons
Puyallup, WA
08.2024 - Current
- Facilitated patient registration processes to ensure accurate data collection and compliance with healthcare regulations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
- Improved patient satisfaction by efficiently managing registration and intake processes.
Cake Decorator
Publix
Clarksville, TN
08.2015 - 02.2024
- Decorated cakes for various occasions, ensuring high-quality presentation and customer satisfaction.
- Collaborated with team members to maintain efficient workflow in high-demand bakery environment.
- Developed unique cake designs based on customer preferences and trends, enhancing product offerings.
- Trained new staff on decorating techniques and equipment usage, fostering skill development within the team.
Deli Clerk
Publix
Clarksville, TN
09.2018 - 02.2024
- Assisted customers with deli selections, ensuring satisfaction and promoting product knowledge.
- Maintained cleanliness and organization of deli area, adhering to food safety standards.
- Operated slicing equipment and scales efficiently to prepare high-quality products for customers.
- Collaborated with team members to manage inventory levels and restock items as needed.
- Trained new staff on standard operating procedures and customer service best practices.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Greeted customers at counter to fulfill requests and answer questions.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Customer Service Cashier
Publix
Clarksville, TN
10.2019 - 02.2024
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Managed inventory restocking to ensure product availability.
Seafood Specialist
Publix
Clarksville, TN
09.2020 - 10.2022
- Trained staff on seafood preparation techniques and safety protocols.
- Ensured product quality through regular inspections and adherence to safety standards.
- Developed engaging displays to showcase seafood products, enhancing customer experience.
- Collaborated with suppliers to maintain optimal inventory levels and product freshness.
- Assisted customers in selecting seafood items, providing expert recommendations and cooking tips.
- Mentored junior staff on best practices for seafood handling and merchandising strategies.
- Analyzed sales trends to optimize product offerings and enhance profitability of seafood section.
- Provided exceptional service during high-traffic periods by efficiently managing customer queues and promptly addressing inquiries or concerns.
- Promoted a safe working environment by adhering to food safety regulations and maintaining a clean, organized workspace.
- Enhanced customer satisfaction by providing personalized recommendations and detailed product information on seafood selections.
Education
High School Diploma -
West Creek High School
Clarksville, TN05-2012
Skills
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the department and equipment
- Provided customer service and was involved in training new team members each month
- Developed relationships with new staff members, and assisted existing staff members in their career development
- Demonstrate excellent teamwork building, communication and problem-solving skills
- Acting Manager while Department Manager was off for the day
- Customer satisfaction and customer complaint resolution
Languages
English
Timeline
Patient Access Representative
Proliance Surgeons
08.2024 - Current
Seafood Specialist
Publix
09.2020 - 10.2022
Customer Service Cashier
Publix
10.2019 - 02.2024
Deli Clerk
Publix
09.2018 - 02.2024
Cake Decorator
Publix
08.2015 - 02.2024
High School Diploma -
West Creek High School