Britney Taylor
Care Navigator
Cuero,TX
Summary
Dynamic Patient Care Navigator at Medcor, Inc. with expertise in OSHA compliance and effective communication. Proven track record in enhancing patient experiences and streamlining processes. Skilled in CRM software and adept at managing high-volume inquiries, ensuring exceptional service quality and client satisfaction. Committed to fostering positive relationships and driving operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Navigator
Medcor, Inc.
McHenry, USA
12.2022 - 06.2025
- Guided patients in completing incident reports, ensuring accuracy and compliance through meticulous attention to detail.
- Streamlined the incident reporting process, guaranteeing precise OSHA and Workers' Compensation documentation while facilitating effective communication between employers and healthcare providers.
- Coordinated healthcare navigation for employees, managing appointments and paperwork to foster a positive patient experience and alleviate administrative burdens on employers.
- Documented workplace incidents, maintaining comprehensive records for legal compliance and risk management while identifying trends for potential safety enhancements.
CSR - Customer Service Representative
Inktel Contact Center Solutions for Williams
Miami, USA
04.2021 - 12.2022
- Assisted high-volume clients by ensuring precise service, effectively de-escalating issues to achieve high client satisfaction.
- Managed numerous customer inquiries, employing effective de-escalation strategies to sustain client satisfaction and service.
- Cultivated positive customer relationships through precise communication, contributing to team success by sharing best practices for resolving issues.
- Engineered creative solutions for intricate customer concerns, enhancing service quality and decreasing resolution times for Williams-Sonoma clientele.
Customer Service Representative
Harte Hanks/Abbott Nutrition
Remote
05.2020 - 04.2021
- Resolved customer inquiries, boosting satisfaction and retention rates.
- Managed CRM systems effectively, streamlining operations.
- Handled calls, enhancing service quality and response times.
- Utilized CRM systems to address issues and improve customer satisfaction while managing high volumes of inquiries.
- Collaborated with cross-functional teams using SharePoint and other tools to facilitate communication and workflow processes.
Representative/cashier CSR - CUSTOMER SERVICE
CornerStore/Circle
Cuero, USA
06.2015 - 05.2020
- Operated cash register and Lotto Machine efficiently.
- Delivered outstanding customer service, elevating satisfaction and encouraging repeat visits.
- Managed shelf stocking and inventory, ensuring optimal product availability.
- Assisted in order processing and paperwork management.
- Oversaw vendor check-ins and check-outs systematically.
Education
BACHELOR OF SCIENCE - HEALTH SCIENCE
Western Governors University
Salt Lake City07-2027
Skills
- Customer service and support
- Cash handling
- Workers' compensation management
- Microsoft Office proficiency
- Time management skills
- Data entry accuracy
- Notary public services
- Professional etiquette
- CRM software expertise
- Salesforce utilization
- Presentation skills with Microsoft PowerPoint
- Medical terminology knowledge
- Upselling techniques
- Call center operations
- Effective communication
Certification
Certified Notary Public
Languages
English
Spanish
Timeline
Patient Care Navigator
Medcor, Inc.
12.2022 - 06.2025
CSR - Customer Service Representative
Inktel Contact Center Solutions for Williams
04.2021 - 12.2022
Customer Service Representative
Harte Hanks/Abbott Nutrition
05.2020 - 04.2021
Representative/cashier CSR - CUSTOMER SERVICE
CornerStore/Circle
06.2015 - 05.2020
BACHELOR OF SCIENCE - HEALTH SCIENCE
Western Governors University