Summary
Overview
Work History
Education
Skills
COMMUNICATION
LEADERSHIP
Timeline
Generic

Britney Torino

Student
Coal City,IL

Summary

A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results. Currently transitioning from animal care and grooming into the social services field, bringing strong communication, organization and client support skills. Reliable and flexible, with strengths in critical thinking and collaboration.

Overview

9
9
years of professional experience
1
1
Language

Work History

Licensed Travel Agent

Archer Travel Service
04.2022 - 11.2025
  • Remote
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
  • Organized and facilitated travel information sessions, attracting potential clients and building community engagement.

Dog Groomer

Pets. Etc. Dog Grooming Salon
04.2025 - 08.2025
  • This was a Summer Job full time. I am now looking to transition into a job that is in the field of human services while I am continuing education to become a social worker.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.

Dog Groomer

Brits Clips
08.2020 - 12.2022
  • Business owner of a dog grooming salon from 2020 through 2022
  • Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
  • Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
  • Negotiated contracts with vendors and suppliers, ensuring favorable terms for the business.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.

Assistant Dog Groomer

The Clip Dog Grooming
06.2018 - 01.2019
  • After the owner retired, I took over rent in the building and turned it to Brits Clips dog grooming
  • Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
  • Participated in ongoing training sessions to stay current with industry trends and best practices in dog grooming techniques.
  • Contributed to increased client retention through personalized interactions with pet owners during appointments.

bather

Pets Mart
04.2017 - 06.2018
  • Then attended the official dog grooming school in 2017.
  • Handled nervous or anxious pets with patience and understanding, creating a positive experience for both animal and owner.
  • Safely restrained animals during bathing procedures using appropriate methods to minimize stress while protecting staff from injury.
  • Continuously sought feedback from clients to identify areas of improvement, further enhancing the overall quality of service.
  • Participated in ongoing training opportunities to stay current on industry trends and best practices for pet care.

Education

Associate of Arts - Human Services major

Joliet Junior College
Joliet Illinois
05.2001 -

Highschool Diploma - undefined

Coal City High School
01.2012

Skills

Personal grooming expertise

COMMUNICATION

I excel at listening carefully to client requests, clarifying expectations, and responding in a professional and friendly manner. I mantain strong customer relationships through consistent communication, patience and reliability. I handle questions, concerns and scheduling needs with a calm and organized approach.

LEADERSHIP

I lead by example through consistency, reliability, and attention to detail. In my grooming role, I upheld quality and safety standards, followed protocols, and ensured a clean, organized workspace. I communicate clearly and respectfully with workers and clients, maintain healthy professional boundaries, and contribute to a positive, collaborative team environment.

Timeline

Dog Groomer

Pets. Etc. Dog Grooming Salon
04.2025 - 08.2025

Licensed Travel Agent

Archer Travel Service
04.2022 - 11.2025

Dog Groomer

Brits Clips
08.2020 - 12.2022

Assistant Dog Groomer

The Clip Dog Grooming
06.2018 - 01.2019

bather

Pets Mart
04.2017 - 06.2018

Associate of Arts - Human Services major

Joliet Junior College
05.2001 -

Highschool Diploma - undefined

Coal City High School
Britney TorinoStudent