Britney Vazquez
Kissimmee,FL
Summary
Pediatric healthcare professional with strong track record in providing high-quality care to children and adolescents. Proven ability to handle diverse medical conditions and emergencies with precision and calm. Effective team collaborator, reliable in adapting to dynamic clinical environments. Proficient in patient assessment, medication administration, and care coordination.
Developed strong interpersonal and clinical skills in pediatric healthcare setting, seeking transition into new field. Skilled in patient assessment and family communication, ensuring effective care delivery. Looking to bring these transferable skills to new, dynamic environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Access Center Specialist
AdventHealth
05.2022 - Current
- Reduced patient wait times by effectively managing schedules for multiple radiologists and technicians.
- Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Performed software updates, upgrades and data backups.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Enhanced communication between patients and medical staff through clear and concise instructions regarding appointment requirements.
Patient Care Technician
AdventHealth
04.2021 - 04.2023
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals
- Answered patient assistance calls, assessed needs, and offered qualified support
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
- Collected and transported specimens to prepare for lab testing
Hospital Switchboard Operator
AdventHealth
04.2021 - 08.2022
- Helped large volume of patients every day with positive attitude and focus on customer satisfaction
- Utilizes various computer applications to include a primary and back-up switchboard phone console system and multiple emergency notification systems to process calls and alarms
- Initiates and coordinates accurate communications for emergent events to include: code blue, code pink, code orange, code yellow, code green, code black, code red, code purple, code stemi, rapid response, active shooter and telephone outage escalation
- Maintains an understanding of hospital departments and surrounding areas, stays informed of all changes, reads email in a timely manner and updates resource documents frequently as needed
- Utilizes on-call systems and various on-call procedures to contact multiple departments after hours upon request
COVID-19 Temperature Screener
AdventHealth
06.2020 - 04.2021
- Protected individual confidentiality as prescribed by local, state, and federal mandates
- Doned and removed personal protective equipment (PPE) per company protocols
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions
- Oversaw in-person and curbside patient registration and processing
- Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation
Medical Receptionist
Sandlake Imaging
06.2020 - 01.2021
- Adhered to strict HIPAA guidelines to protect patient privacy
- Checked patient insurance, demographic, and health history to keep information current
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Organized paperwork such as charts and reports for office and patient needs
- Answered phone calls and messages six-physicians radiology medical facility, scheduling appointments, and handling patient inquiries
- Completed patient referrals to other medical specialists
- Managed multi-line phone system and pleasantly greeted patients
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
Medical Assistant Technician
PrimeCare Medical Clinic
05.2018 - 04.2020
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Called and faxed pharmacies to submit prescriptions and refills
- Taught patients about medications, procedures, and care plan instructions
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Collected and documented patient medical information such as blood pressure and weight
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Performed medical records management, including filing, organizing and scanning documents
Care Management
AdventHealth
11.2017 - 12.2019
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients
- Arranged transportation and documented details of discharge transition plans
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices
- Coordinated post-discharge care by communicating with outpatient clinics, community resources, agencies and families around patients' transitional care
- Worked with providers to define quality metrics and outcome reporting process
- Liaised with relevant clinical groups to develop linkages between areas
Education
Associate of Arts - Health Sciences
Valencia College
Orlando, FL12.2024
GED - undefined
Freedom High School
Orlando, FL05.2019
Skills
- Direct patient care
- Reliable team player
- Medical office experience
- Patient scheduling
- Insurance verification
- HIPAA compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
CPCT/A - Patient Care Technician/ Assistant
CNA - Certified Nursing Assistant
PT - Phlebotomy Technician
CCT - Certified Cardiographic Technician
CET - EKG Technician
Timeline
Network Access Center Specialist
AdventHealth
05.2022 - Current
Patient Care Technician
AdventHealth
04.2021 - 04.2023
Hospital Switchboard Operator
AdventHealth
04.2021 - 08.2022
COVID-19 Temperature Screener
AdventHealth
06.2020 - 04.2021
Medical Receptionist
Sandlake Imaging
06.2020 - 01.2021
Medical Assistant Technician
PrimeCare Medical Clinic
05.2018 - 04.2020
Care Management
AdventHealth
11.2017 - 12.2019
Associate of Arts - Health Sciences
Valencia College
GED - undefined
Freedom High School
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