BRITNEY WALLACE

• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
• Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
• Improved classroom management techniques, leading to a more focused and productive learning environment.
• Maintained accurate records of student attendance, behavior, and academic performance for timely reporting purposes.
• Established positive relationships with parents through regular communication, fostering parental involvement in students'' education.

• Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
• Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Maintained accurate records of student performance, attendance, and progress towards IEP goals.
• Supported students'' social-emotional development through one-on-one counseling sessions and group activities.

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Enhanced client retention with proactive follow-ups and timely resolution of account issues.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Networked to increase client base and encourage existing clients to expand financial portfolios.

• Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
• Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
• Increased client retention through personalized attention and proactive problemsolving.
• Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.

• Assisting customers in reviewing their accounts for understanding and addressing any concerns regarding gas usage.

• Processing payments to satisfy open balances on accounts.

• Scheduling appointments to help customers establish, reconnect, and stop

service, as well as general maintenance services.

• Placing Emergency orders to help assist our customers as fast as possible and keep them out of any harm’s way.

• Responding to billing and high bill complaints

• Referring customers to network agencies for assistance (such as UW211

and local community action agencies).

• Submitting tasks to make sure any adjustments to our customer account are properly handled.