Britney Washington
Fort Lauderdale,USA
Summary
Actively seeking a career position where I can optimize my problem-solving and organizational skills to contribute to increased organizational satisfaction,Strong multitasking skills and fast learning ability to ensure quick contribution as a skilled Professional .
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Collection Specialist
Vacatia, Inc.
Fort Lauderdale, USA
03.2026 - Current
- Managed delinquent accounts, implementing resolution strategies to facilitate timely payments
- Proactively contact owners regarding past-due mortgage payments using phone, auto-dialer systems, email, and written communication
- Negotiated payment arrangements within company guidelines, considering individual owner circumstances
- Educate owners on account status, payment options, and next steps
- Maintain accurate records of collection activity and account updates using Salesforce.
- Collaborated with mortgage servicing, finance, and customer service teams to resolve account discrepancies
- Escalated high-risk accounts to management for further review.
- Deliver professional, empathetic service during sensitive financial conversations
- Support continuous improvement efforts across collections operations.
Billing Specialist
Castle Group
Plantation, USA
12.2025 - 02.2026
- Trained to prepare, issue, and post invoices in accounting systems, ensuring timely payments to associations.
- Adjust accounts and invoices as needed to ensure accurate billing.
- Generate and maintain recurring customer billings.
- Researched and resolve payment discrepancies or billing issues.
- Researched and resolved payment discrepancies or billing issues.
- Follow up on accounts receivable items and assist with month-end accounting closing tasks.
- Followed up on accounts receivable items and assisted with month-end accounting closing tasks to support financial reporting.
- Completed various tasks to support team operations. and special projects as assigned.
Customer Care Professional
American Express Global Business Travel
Sunrise, USA
09.2025 - 12.2025
- Acted as primary point of contact for Card Members, assisting with inquiries about accounts and Membership Rewards program to enhance customer experience.
- Delivered high-quality customer service on inbound calls, resolved issues efficiently, and built long-term relationships by understanding Card Member needs and reinforcing the value of American Express benefits.
- Consulted with Card Members to understand their needs and tailor personalized solutions, including help with Membership Rewards redemption and account services.
- Addressed general and specific inquiries, such as statements, payments, card replacements, rewards redemption, benefit enrollments, and account updates.
- Identify opportunities to recommend relevant products, benefits, or promotions that deepen customer engagement and loyalty.
- Identified opportunities to recommend tailored products and promotions, fostering customer engagement and loyalty.
- Utilized internal tools and systems to deliver accurate information, anticipate customer needs, and achieve first-contact resolution.
- Served as a primary point of contact for Card Members, helping them with inquiries related to their accounts and Membership Rewards program.
Subrogation Processor
Pearl Holding Group
Sunrise, USA
08.2024 - 06.2025
- Input property damage subrogation claim information into company's claims management system. Ensure that data is complete and correct.
- Review and analyze claim files to identify potential subrogation opportunities.
- Communicated with involved parties and their carriers to establish subrogation claims, ensuring clarity and accuracy.
- Interview insurers review related police reports, examines claims.
- Review medical reports; review medical prognoses, treatments, and expenses.
- Oversee the recovery of costs from third parties responsible for insured losses.
- Pursue recoveries through negotiation, settlement, or legal action.
- Work closely with claims adjusters, legal teams, and external vendors to facilitate recoveries.
- Maintain detailed records of subrogation efforts and outcomes.
- Pursued recoveries through effective negotiation, settlement, and legal action, contributing to overall recovery success.
- Develop and implement strategies to enhance recovery rates and minimize financial losses.
- Ensure all subrogation activities comply with legal and company standards.
- Stay updated on industry trends and best practices to improve subrogation processes.
- Developed and implemented strategies to improve recovery rates and reduce financial losses, aligning with company goals.
- Educate clients on subrogation rights.
- Communicated with claimants, third parties, and their representatives.
- Prepare files for arbitration, pre-litigation, or litigation.
- Set payment plans for uninsured parties and follow up on overdue payments.
- Process drafts, checks, and other payments related to subrogation.
- Review closed claims for potential subrogation opportunities.
- Handle inquiries related to subrogation files from policyholders and others.
- Reviewed and processed claims related to pre-suit litigation to ensure compliance and accuracy.
Senior Customer Advocacy Specialist
Cinch Home Services
Boca Raton, USA
04.2018 - 08.2024
- Managed high volume of emergency claims caseloads, ensuring timely resolution and support for affected clients.
- Handled various of escalated claims from Legal, social media, Internal Transfers and Clients.
- Addressed escalated calls from homeowners with medical conditions, facilitating expedited service visits to meet urgent needs.
- Scheduled service call visits for homeowners with service companies for repair/replacement assistance and completion.
- Managed time effectively to address complex situations.
- Provided reimbursement for portable air conditioners during claim delays until services are completed.
- Resolved various escalated claims from legal, social media, internal transfers, and clients, maintaining strong relationships and effective communication.
Customer Claims Specialist
Cinch Home Services
Boca Raton, USA
03.2014 - 08.2018
- Managed high volume escalations from realtors to expedite service resolution for homeowners.
- Utilized problem-solving skills to finalize claims efficiently.
- Coordinated and scheduled service appointments for homeowners with designated vendors. assigned to home owners with vendors.
- Assisted with price negotiations to determine repair/ replacement of equipment.
- Tracked and communicated updated claim statuses to realtors for each service job related to homeowners' claims.
- Reviewed and approved claims submitted by vendors for processing. with service providers/ vendors.
- Used software applications such as Service Bench, Microsoft Excel, Microsoft Word, Microsoft Outlook and Office to document claim and keep track of daily logs.
Education
BBA - Business Administration- Accounting
American InterContinental University-Online
Schaumburg, IL 02.2023 - 05.2024
Associate's degree - Business Administration
American InterContinental University
Schaumburg, IL 02.2022 - 11.2022
High school or equivalent -
Benton Harbor High School
Benton Harbor, MISkills
- Mortgage collections
- Payment negotiation
- Collections strategy
- Payment plan coordination
- Payment posting
- Dispute resolution
- Account reconciliation
- Salesforce utilization
- Customer relationship management
- Compliance adherence
- Effective communication
- Customer engagement
- Problem solving
- Strong negotiation skills
- Time management
- Stress management
- Collection agency relations
Additional Information - Work Authorization
Authorized to work in the US for any employer
Willing To Relocate
Authorized to work in the US for any employer
Timeline
Collection Specialist
Vacatia, Inc.
03.2026 - Current
Billing Specialist
Castle Group
12.2025 - 02.2026
Customer Care Professional
American Express Global Business Travel
09.2025 - 12.2025
Subrogation Processor
Pearl Holding Group
08.2024 - 06.2025
BBA - Business Administration- Accounting
American InterContinental University-Online
02.2023 - 05.2024
Associate's degree - Business Administration
American InterContinental University
02.2022 - 11.2022
Senior Customer Advocacy Specialist
Cinch Home Services
04.2018 - 08.2024
Customer Claims Specialist
Cinch Home Services
03.2014 - 08.2018
High school or equivalent -
Benton Harbor High School