Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Britney Willis

Springfield,MO

Summary

Hard-working and detail-oriented individual who is fearless and ready to face any challenge. Passionate about my work and willing to learn new skills and have many existing ones to offer!

Overview

17
17
years of professional experience

Work History

Supervisor

H&M
09.2020 - 12.2023
  • Managed a high-volume store with a team of 10-15 sales advisors, ensured efficient operations, fostered teamwork, and maintained customer service standards.
  • Coached, evaluated, and trained team on selling and operational expectations, driving continuous improvement.
  • Utilized cross-selling techniques and proactively informed customers about discounts and special offers to maximize sales and enhance the shopping experience.
  • Oversaw daily schedule, sales plans, and labor allocations, delegated tasks, and collaborated with the management team on reaching KPI goals
  • Efficiently processed product deliveries and oversaw shipment, inventory, and merchandising.
  • Performs all store routines, including the opening and closing of the store, following all company best practices and procedures
  • Ensure the maintenance of the sales floor is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with the store management team

Tanning Consultant

So Tan
04.2018 - 03.2020
  • Improved customer satisfaction by providing personalized consultations and recommending appropriate tanning products.
  • Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
  • Increased salon revenue through upselling tanning packages and retail products to clients.
  • Fostered a welcoming atmosphere within the salon that encouraged repeat business from satisfied customers.
  • Enhanced client experience with thorough knowledge of tanning equipment, proper usage, and safety guidelines.

Bartender/Manager

The Roost Bar and Grill
03.2017 - 03.2020
  • Led team to deliver exceptional customer service, supervised food and beverage preparations and maintained a seamless service flow.
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Overseeing and ensuring that all operations of the bar run as smoothly and efficiently as possible
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained 15-20 new bartenders and servers on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender

Studio Ultra Lounge
01.2015 - 06.2017
  • Prepare and served drinks to 30+ customers directly or through waiters
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Bartender Server

Big Whiskey's
06.2015 - 03.2017
  • Take orders for food and beverages and provide patrons with a delivery timeline
  • Focused on providing exceptional customer services to ensure repeat business opportunities.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Served high customer volumes during special events, nights, and weekends.

Office Assistant/Hotel Reservationist

Grand Crowne Resorts
05.2012 - 12.2015
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Increased 20-50 customers satisfaction by promptly and accurately processing hotel reservations daily
  • Maintained up-to-date knowledge of hotel promotions, policies, and room availability to provide accurate information to guests.
  • Processed reservation modifications and cancellations accurately, minimizing revenue loss for the hotel.
  • Expedited document processing with accurate data entry and timely filing.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Assistant Manager

Taco Bell
02.2007 - 06.2012
  • Provide production direction to crew in a clear and concise way
  • Identify and resolve bottlenecks in food preparation to increase speed of service
  • Ensures proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating and checking temperature of products
  • Directs crew members to do what it takes to maintain restaurant and equipment cleanliness and sanitation standards
  • Complete checklists and procedures for cash reporting, inventory control, and scheduling during shift.
  • Managed inventory levels to minimize stock outs while reducing overhead costs.

Education

High School Diploma -

Hillcrest High School
Springfield, MO
05.2010

Skills

  • Customer Service
  • Clerical
  • Cash Handling
  • Multi-tasking
  • Merchandising
  • Problem-solving
  • Retail Sales
  • Attention to detail
  • Inventory Control
  • Training and Mentoring
  • Delegation Skills
  • Leadership Abilities
  • Food Preparation
  • Kitchen Experience

Additional Information

Throughout my career, I have had the privilege of experiencing various professional roles, starting from humble beginnings as a team member and working my way up to management almost everywhere I've worked. Each step along the way has provided me with valuable skills and knowledge that have enabled me to contribute effectively to the success of various organizations. Overall, my work experience has provided me with a solid foundation in team collaborations, leadership, store openings, and problem-solving. I am confident that my skills and experiences will continue to contribute effectively to any organization I join, enabling me to make a meaningful impact and drive success.

Timeline

Supervisor

H&M
09.2020 - 12.2023

Tanning Consultant

So Tan
04.2018 - 03.2020

Bartender/Manager

The Roost Bar and Grill
03.2017 - 03.2020

Bartender Server

Big Whiskey's
06.2015 - 03.2017

Bartender

Studio Ultra Lounge
01.2015 - 06.2017

Office Assistant/Hotel Reservationist

Grand Crowne Resorts
05.2012 - 12.2015

Assistant Manager

Taco Bell
02.2007 - 06.2012

High School Diploma -

Hillcrest High School

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Britney Willis