Britney Willis
Brooklyn,NY
Summary
I am a dedicated healthcare leader with over a decade of experience in medical environments and customer service. Currently serving as an Admin Director Assistant, I excel in coordinating high-impact meetings and overseeing full clinic operations to ensure seamless function and productivity. My experience as a Practice Manager and Lead Office Coordinator has refined my skills in staff supervision, workload management, physician scheduling, and resource coordination. Proficient in handling referrals, insurance, and billing claims, I bring strong organizational, communication, and problem-solving skills to any healthcare setting, consistently delivering exceptional service and operational excellence.
Overview
13
13
years of professional experience
Work History
Administrative Director
Montefiore Medical Center, Wakefield Campus
The Bronx, NY
01.2019 - Current
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Led, directed, managed and mentored 15 administrative staff members.
- Coordinated cross-functional team projects, ensuring timely completion and successful outcomes.
- Managed budgetary concerns for the department, reducing overall expenses while maintaining operational efficiency.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Completed bi-weekly payroll for 50 employees.
- Implemented data management systems to track key performance metrics and inform strategic decisionmaking.
- Facilitated meetings among various departments to address challenges or issues affecting the organization''s goals.
Practice Manager
Columbia Presbyterian Hospital
New York, NY
07.2017 - 11.2019
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Supervised team of 10 office personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Improved patient flow through office by redesigning check-in and check-out processes.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Oversaw accounting, budgeting, and financial reporting.
Call Center Supervisor
Access a Ride
Queens, NY
08.2014 - 06.2017
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Coordinated with IT department to ensure seamless operation of call center technologies, minimizing downtime.
Senior Administrative Secretary
Doctors Medical Group
New York, NY
02.2012 - 06.2014
- Prepared flawless emails and technical memorandums upon direction of immediate supervisor.
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
- Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
- Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees.
- Organized and maintained comprehensive filing systems, allowing for easy retrieval of important documents and efficient recordkeeping.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained inventory of office supplies and placed orders.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
Education
No Degree - Business Administration
Grand Canyon University
Phoenix, AZ05-2026
High School Diploma -
Mott Hall
The Bronx, NY06-2013
Skills
- Public speaking skills
- Meeting planning
- Office equipment proficiency
- Transcription
- Problem-solving abilities
- Multitasking Abilities
- Team building
- Scheduling and calendar management
- Professionalism
- Staff Training
- Inventory Control
- Staff Supervision
- Payroll and budgeting
Timeline
Administrative Director
Montefiore Medical Center, Wakefield Campus
01.2019 - Current
Practice Manager
Columbia Presbyterian Hospital
07.2017 - 11.2019
Call Center Supervisor
Access a Ride
08.2014 - 06.2017
Senior Administrative Secretary
Doctors Medical Group
02.2012 - 06.2014
No Degree - Business Administration
Grand Canyon University
High School Diploma -
Mott Hall