Britney Willis
Brooklyn,NY
Summary
I am a dedicated healthcare leader with over a decade of experience in medical environments and customer service. Currently serving as an Admin Director Assistant, I excel in coordinating high-impact meetings and overseeing full clinic operations to ensure seamless function and productivity. My experience as a Practice Manager and Lead Office Coordinator has refined my skills in staff supervision, workload management, physician scheduling, and resource coordination. Proficient in handling referrals, insurance, and billing claims, I bring strong organizational, communication, and problem-solving skills to any healthcare setting, consistently delivering exceptional service and operational excellence.
Overview
13
13
years of professional experience
Work History
Administrative Director
Montefiore Medical Center, Wakefield Campus
01.2019 - Current
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Led, directed, managed and mentored 15 administrative staff members.
- Coordinated cross-functional team projects, ensuring timely completion and successful outcomes.
- Managed budgetary concerns for the department, reducing overall expenses while maintaining operational efficiency.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Completed bi-weekly payroll for 50 employees.
- Implemented data management systems to track key performance metrics and inform strategic decisionmaking.
- Facilitated meetings among various departments to address challenges or issues affecting the organization''s goals.
Practice Manager
Columbia Presbyterian Hospital
07.2017 - 11.2019
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Supervised team of 10 office personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Improved patient flow through office by redesigning check-in and check-out processes.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Oversaw accounting, budgeting, and financial reporting.
Call Center Supervisor
Access a Ride
08.2014 - 06.2017
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Coordinated with IT department to ensure seamless operation of call center technologies, minimizing downtime.
Senior Administrative Secretary
Doctors Medical Group
02.2012 - 06.2014
- Prepared flawless emails and technical memorandums upon direction of immediate supervisor.
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
- Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
- Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees.
- Organized and maintained comprehensive filing systems, allowing for easy retrieval of important documents and efficient recordkeeping.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained inventory of office supplies and placed orders.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
Education
No Degree - Business Administration
Grand Canyon University
Phoenix, AZ05-2026
High School Diploma -
Mott Hall
The Bronx, NY06-2013
Skills
- Public speaking skills
- Meeting planning
- Office equipment proficiency
- Transcription
- Problem-solving abilities
- Multitasking Abilities
- Team building
- Scheduling and calendar management
- Professionalism
- Staff Training
- Inventory Control
- Staff Supervision
- Payroll and budgeting
Timeline
Administrative Director
Montefiore Medical Center, Wakefield Campus
01.2019 - Current
Practice Manager
Columbia Presbyterian Hospital
07.2017 - 11.2019
Call Center Supervisor
Access a Ride
08.2014 - 06.2017
Senior Administrative Secretary
Doctors Medical Group
02.2012 - 06.2014
No Degree - Business Administration
Grand Canyon University
High School Diploma -
Mott Hall
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