Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Britney Tatiana Zumba

Flushing

Summary

Dynamic medical receptionist with a proven track record at Dr. Rimarachin, enhancing patient care through meticulous clinical documentation and compassionate service. Skilled in appointment scheduling and insurance verification, I thrive in fast-paced environments, fostering teamwork and ensuring optimal patient flow while maintaining confidentiality and professionalism.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Dr. Rimarachin
01.2021 - 06.2025
  • Enhanced patient care quality by ensuring correct and up-to-date information in the electronic health record system.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Administered patient assessments and documented vital signs efficiently in electronic health records.
  • Assisted physicians with examinations, ensuring patient comfort and accuracy in procedures.
  • Managed scheduling of appointments, optimizing clinic workflow and patient flow.
  • Trained new staff on office protocols, promoting a collaborative team environment and adherence to best practices.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.

Host

Applebee's
04.2024 - 08.2024
  • Managed reservation systems to optimize table turnover and guest satisfaction.
  • Greeted and seated guests, ensuring a welcoming atmosphere and seamless dining experience.
  • Collaborated with kitchen staff to coordinate timely meal service during peak hours.
  • Maintained cleanliness and organization of front-of-house areas for efficient operations.
  • Assisted in special event planning, contributing to successful execution of large gatherings.
  • Developed strategies to improve guest flow, reducing wait times during busy periods.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Fragrance Vendor

Macy's
11.2023 - 12.2023
  • Developed and maintained relationships with key retail partners to enhance product visibility.
  • Executed promotional events, increasing customer engagement and brand awareness.
  • Conducted market research to identify trends and customer preferences, informing product selection.
  • Trained and mentored new team members on fragrance application techniques and sales strategies.

Education

Medical Assistant Certification - Medical Assistant

Swedish Institute College of Health Sciences,
151 W 26th St New York 10001
01-2026

High School Diploma -

North Queens Community High School
141-25 77th Rd Kew Gardens Hills NY 11367
01-2024

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Insurance verification
  • Co-payment collection
  • Customer service
  • Vital sign monitoring
  • Clinical documentation
  • Patient-focused care
  • Reliable team player
  • Compassionate
  • Adaptable and flexible
  • Confidentiality and privacy
  • Professional boundaries
  • Observational skills
  • Dependable and responsible
  • Team collaboration
  • Respectful and compassionate
  • Empathetic listening
  • Multitasking proficiency
  • Adaptable to change
  • Fluent bilingualism

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Host

Applebee's
04.2024 - 08.2024

Fragrance Vendor

Macy's
11.2023 - 12.2023

Medical Receptionist

Dr. Rimarachin
01.2021 - 06.2025

Medical Assistant Certification - Medical Assistant

Swedish Institute College of Health Sciences,

High School Diploma -

North Queens Community High School

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Britney Tatiana Zumba