BRITNEY CRISP
Jackson,TN
Summary
CAREER OBJECTIVE
Detail-oriented office professional with extensive experience supporting senior executives in large corporate environments. Reliable worker with a keen focus on details, accuracy, and the impact of the finished product. Experienced technical support specialist possessing a strong desire to learn and grow professionally. Accurate and detailed advanced clerical knowledge with data entry experience. Multi-line phone switchboard experience. Excellent planner and coordinator. Excellent communication skills. Advanced MS Office Suite knowledge. Dedicated team player. Filing and data archiving experience. Dynamic professional with vast background driving growth and profitability in a variety of industries. Proven track record of leading successful mergers and acquisitions, introducing innovative products, and driving organizational change. Exceptional strategic and tactical business acumen with a commitment to delivering outstanding customer service. Skilled in building and leading high-performance teams. Results-driven leader with extensive experience in strategic planning, financial management, and operational execution. Proven track record in developing and executing innovative strategies to drive organizational growth and maximize profits. Possesses strong interpersonal skills, a collaborative mindset and unwavering commitment to excellence. Adept at building, motivating, and leading cross-functional teams to success. Results-oriented professional with experience in accelerated growth, business reengineering, and financial restructuring. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Overview
20
20
years of professional experience
Work History
Leave Of Absence Coordinator
Sedgwick
10.2022 - 12.2024
- Identified FMLA eligibility with meticulous examination of claims documentation and related records
- Approved and denied claims
- Worked with healthcare providers, claims adjusters, and examiners to get information needed in order to process FMLA claims
- Faxed, emailed, and mailed claim paperwork to claimants and healthcare providers
- Managed and processed over 70 claims a day
- Responded to claimants via phone, email, text, and chat
- Followed up with c on unresolved issues
- Examined claims forms and other records to determine coverage
- Reviewed questionable claims by conducting claimant interviews to correct omissions and errors
Claims Specialist
Asurion
01.2020 - 09.2022
- Conducted timely reviews of claims to ensure accuracy and completeness of documentation
- Managed over 40 chats per day from customers
- Managed over 50 calls per day from
- Explained partial and full denials for items not covered under policies
- Trained other claims staff members on proper handling and evaluation of claims
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Monitored and reported on claim status and performance metrics to management
Customer Service Representative
Southwest Electric
09.2018 - 12.2019
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Signed new customers up for electric services
- Processed payments for electric services
- Sent signals to meters remotely to restore services to past due accounts that were brought current
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Met daily customer service quotas with a focus on quality
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Updated and maintained database with accurate customer information and timely data entry
- Assisted with training and mentoring new team members
- Serviced kiosk machine weekly
- Counted employees cash drawers daily
- Submitted daily cash logs for the branch
Barista
Starbucks
07.2017 - 08.2018
- Prepared teas, hot chocolate, and other non-coffee drinks for customers
- Sold and served baked goods and miscellaneous food items, increasing company revenue
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Accomplished new and different drink requests, enhancing coffee shop reputation
- Weighed, ground and packed coffee beans and grounds for bulk sales
Cashier
Home Depot
01.2017 - 05.2017
- Assisted professional contractors with purchasing large quantities of building materials
- Greeted customers
- Processed transactions
- Enrolled consumer and business customers in rewards program
- Solicited credit cards to business and consumer customers
- Scheduled consultations
- Provided price analysis'
- Balanced cash drawers and sent off money when cash limits were exceeded
- Answered phones
- Made store announcements over intercom
- Processed returns and exchanges
- Provided product information to customers
- Performed opening and closing procedures
Dispatcher
Norfolk Southern
08.2014 - 09.2015
- Scheduled locomotive engineers and conductors through computerized calling systems
- Assisted locomotive employees on duty by helping them clock in and out
- Submitted time claims
- Scheduled vacation
- Ordered taxis for crew members
- Communicated with supervisors to determine how to fill daily vacancies
- Received, screened and routed incoming calls on switchboard
- Provided complete meeting support including preparing materials and taking notes
- Recruited and hired qualified candidates for vacant and new positions
- Created reports and presentations
- Handled all incoming business and client requests for information
- Met challenging quotas for productivity and accuracy of work
- Composed and drafted all outgoing correspondence and reports for managers
Technical Support Specialist
Verizon Wireless
03.2013 - 08.2014
- Started new lines of service for both consumer and business customers
- Walked customers through basic troubleshooting tasks for wireless and home devices
- Explained technical information in clear terms to promote better understanding for non-technical users
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users
- Used ticketing systems to manage and process support actions and requests
- Adapted to and remained flexible in a changing, fast-paced work environment
- Communicated product features, advantages, and benefits to customers
Client Executive
Sprint
06.2012 - 01.2013
- Took inbound calls from business customers checking on the status of their trouble tickets
- Troubleshooted to fix cell phone issues
- Escalated tickets if issues were not resolved
- Emailed customers to get further information regarding their tickets
- Responsible for keeping the tickets in assigned queue low
Business Sales Representative
AT&T Inc
05.2011 - 09.2012
- Achieved and exceeded company-defined sales
- Built strong client relationships to improve retention and increase referrals
- Analyzed financial information obtained from clients to determine strategies for meeting clients' objectives
- Contacted prospective customers to present information and explain available services
- Stayed current on customer trends and requirements
- Cold called potential customers to generate leads
- Followed up with customers after sales to gain feedback
- Highlighted new products and company promotions during sales pitches
- Built and established strong relationships with customers, enabling long-term partnerships
Teller
Wells Fargo
12.2009 - 05.2010
- Processed customer transactions promptly, minimizing wait times
- Identified sales opportunities and referred customers to branch partners in financial services
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Monitored and reported suspicious activity in line with bank security policies
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
Relationship Banker
RBC Bank
02.2008 - 12.2009
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database
- Analyzed customers' financial information to deliver personalized account guidance
- Cultivated strong customer relationships by providing tailored advice and services
- Assisted customers with completing required forms for opening and closing bank accounts
- Greeted customers and delivered information about new account processes
Executive Administrative Assistant
CBS Radio - V-103
01.2005 - 10.2007
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Greeted customers with professionalism and friendly and courteous demeanor
- Compiled and analyzed data for executive decision-making.
- Monitored and maintained executive files and records
- Coordinated packages and correspondence with external sources
- Researched and cataloged supporting documentation and data for management projects
- Performed general office duties, such as ordering supplies, maintaining records management database systems and performing basic bookkeeping work
- Coordinated schedules by booking and canceling meeting venues
- Performed research and data collection for executive decisions
- Proofread and edited executive documents and communications
- Maintained scheduling and event calendars
- Created, maintained, and entered information into databases
Education
Bachelor Of Science - Information Systems
Union University
Jackson, TN05-2027
High School Diploma -
Stephenson High School
Stone Mountain, GA05-2004
Skills
- Data Entry
- Customer Service
- Analytical and critical thinking
- Excellent communication
- Complex Problem-solving
- Training and development
- Ability to type over 60 WPM
- Policy Development and Optimization
- Time management
- Employee relations
- Professional demeanor
- Adaptability and flexibility
- Remote conferencing and communication
- Calendar management
- Market Research
Timeline
Leave Of Absence Coordinator
Sedgwick
10.2022 - 12.2024
Claims Specialist
Asurion
01.2020 - 09.2022
Customer Service Representative
Southwest Electric
09.2018 - 12.2019
Barista
Starbucks
07.2017 - 08.2018
Cashier
Home Depot
01.2017 - 05.2017
Dispatcher
Norfolk Southern
08.2014 - 09.2015
Technical Support Specialist
Verizon Wireless
03.2013 - 08.2014
Client Executive
Sprint
06.2012 - 01.2013
Business Sales Representative
AT&T Inc
05.2011 - 09.2012
Teller
Wells Fargo
12.2009 - 05.2010
Relationship Banker
RBC Bank
02.2008 - 12.2009
Executive Administrative Assistant
CBS Radio - V-103
01.2005 - 10.2007
Bachelor Of Science - Information Systems
Union University
High School Diploma -
Stephenson High School
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