Britney Gunstone
Olympia,Washington
Summary
Friendly receptionist with eight years of experience carrying out clerical and customer service tasks. Detailed and precise when entering patient information data and assisting colleagues.
Knowledgeable about security, and confidentiality. Takes on additional assignments during staff shortages with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
Work History
Receptionist
Olympia Pediatrics
03.2023 - Current
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Confirm appointments, communicate with clients, and update client records.
- Answer phone promptly and direct incoming calls to correct offices.
- Keep reception area clean and neat to give visitors positive first impression.
- Handle cash transactions and maintain sales and payments records accurately.
- Respond to inquiries from callers seeking information.
- Answer central telephone system and direct calls accordingly.
- Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Correspond with clients through email, telephone, or postal mail.
- Demonstrate strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handle sensitive information with discretion while maintaining strict confidentiality standards.
- Enhance customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provide administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assist with onboarding new clients and securing paperwork completion.
- Maintain visitor log for entering and leaving facility for security purposes.
- Assist with planning office events and meetings for smooth execution.
- Boost team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Facilitate positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Operate multi-line telephone system to answer and direct high volume of calls.
- Handle assignments independently with good judgement and critical thinking skills.
Medical Scribe
Olympia Orthopedic Associates
04.2021 - 06.2022
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
- Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.
- Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
- Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
- Collaborated with healthcare professionals to ensure timely completion of all necessary documentation, facilitating proper billing and reimbursement processes.
- Collected required documents to prepare discharge and release summaries of patients.
- Used Athena to input information into computerized patient record system.
- Aided in the continuation of care for patients by clearly documenting follow-up instructions and scheduling future appointments as needed.
- Promoted a positive work environment through proactive collaboration with team members and adherence to established protocols and procedures.
- Received consistent positive feedback from supervisors for attention to detail, commitment to accuracy, and dedication to providing high-quality scribe support.
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- Processed patient referrals and authorizations to enable smooth patient consultations.
- Adapted quickly to new technologies and software platforms utilized within the medical facility, ensuring seamless integration into daily workflow processes.
- Consistently met tight deadlines for record completion, contributing to improved insurance claim processing times and increased revenue collection rates.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Streamlined clinical workflows, allowing for more patient visits per day by providing comprehensive scribe services.
- Boosted patient satisfaction by ensuring all their concerns were accurately documented and addressed.
- Supported quality control by reviewing and updating medical records for accuracy and completeness.
911 Dispatcher
Olympic Ambulance
09.2017 - 04.2021
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Followed established protocols for professional handling of emergency situations.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Provided on-the-job training and coaching to develop new dispatchers.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Ensured continuous operation of communication systems through regular maintenance checks and troubleshooting.
- Facilitated seamless communication between law enforcement, fire, and medical services during critical incidents.
Patient Registration Representative
Providence St Peters Hospital
11.2020 - 01.2021
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Developed comprehensive knowledge of various insurance plans to better assist patients in understanding their coverage options and financial responsibilities.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Receptionist
Titus Will Ford
01.2016 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma -
Central Washington University
Ellensburg, WA07-2015
High School Diploma -
Olympia High School
Olympia, WA06-2014
Skills
- Time management and organization skills
- Telephone skills
- Data entry and file management
- Verbal and written communication
- Appointment scheduling
- Administrative support
- Mail handling
- Documentation and reporting
- Typing speed
- Spreadsheet tracking
- Multitasking and prioritization
- Attention to detail
- Problem-solving
- Call answering and routing
- Payment processing
- Billing and invoicing
Timeline
Receptionist
Olympia Pediatrics
03.2023 - Current
Medical Scribe
Olympia Orthopedic Associates
04.2021 - 06.2022
Patient Registration Representative
Providence St Peters Hospital
11.2020 - 01.2021
911 Dispatcher
Olympic Ambulance
09.2017 - 04.2021
Receptionist
Titus Will Ford
01.2016 - 08.2017
High School Diploma -
Central Washington University
High School Diploma -
Olympia High School
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