Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Britni Babcock

Evansville,IN

Summary

Driven Hourly Manager and Teller with a proven track record at HOA and Evansville Federal Credit Union, excelling in team leadership and customer relationship management. Enhanced customer satisfaction and team performance through effective staff training and development. Mastered time management, ensuring tasks met strict deadlines, with a knack for resolving complex problems and improving service delivery.

Overview

17
17
years of professional experience

Work History

Hourly Manager

HOA
06.2007 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.

Teller

Evansville Federal Credit Union
08.2011 - 04.2013
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Balanced the ATM and the vault.
  • Opening and closing accounts.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • E-banking specialist.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.

Education

No Degree - Medical Billing And Coding

Career Step
Lehi, UT

High School Diploma -

Harrison High School
Evansville, IN
06.2006

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Policy Implementation
  • Schedule Preparation
  • Cross-Functional Teamwork

Additional Information

I am proficient in Microsoft Office programs. Such as Word, Excel, Powerpoint, and Outlook. I am a fast learner who is eager to learn new things.

Timeline

Teller

Evansville Federal Credit Union
08.2011 - 04.2013

Hourly Manager

HOA
06.2007 - Current

No Degree - Medical Billing And Coding

Career Step

High School Diploma -

Harrison High School

Similar Profiles

CREATE PROFILE
Britni Babcock