Britni Bal
Olathe
Summary
Dynamic Outpatient Care Coordinator at Cottonwood Springs with strong organizational skills and a commitment to patient advocacy. Expert in case management and database coordination, enhancing patient satisfaction through streamlined processes. Proven ability to build relationships and provide emotional support, ensuring optimal care delivery and effective communication among healthcare teams.
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Healthcare professional with expertise in coordinating and managing patient care. Proven track record of integrating care plans across multidisciplinary teams, fostering strong collaboration to achieve optimal patient outcomes. Known for adaptability to changing needs and reliability in delivering excellent service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Outpatient Care Coordinator
Cottonwood Springs
05.2022 - Current
- Admissions and discharges of patients from programs
- Updating patient information for therapists and providers
- Keeping up with daily on goings of the office for outpatients
- Making sure that therapists have what is need for each patient
- Creating afternoon schedules for the partial hospitalization program
- Working along aside therapists, providers and nurses
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
- Streamlined patient intake processes, reducing wait times and improving patient satisfaction.
Assessment Receptionist
Cottonwood Springs
05.2022 - 07.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved patient problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Commercial Order Desk/ Rental and Customer Service
Strasser Hardware
06.2019 - 06.2021
- Speaking with customers about special orders that were placed
- Dealing with bigger companies on monthly orders that are delievered
- Scheduling Uhaul services
- Renting equipment in and out from the rental department
- Handling situations with customers
- Opening and closing the business
Child Care Provider
In Home Daycare
10.2010 - 01.2019
- Keeping a schedule for the children during the day between play, eating and sleeping.
- Cleaning up after children
- Managing different behaviors of different age children and children with different personalities
- Watching children play and having them learn through play
Education
MSW - Social Work
University of Kansas
Lawrence, KS05.2025
Bachelor - Psychology And Sociology
University of Kansas
Lawrence, KS05.2016
Skills
- Organizational Skills
- Scheduling
- Problem solving
- Customer Service
- Patient relations
- Office skills
- Computer skills
- Patient relations
- Program Oversight
- Case Management
- Patient Education
- Database Coordination
- Patient Care and Monitoring
- Medical Terminology
Professional Experience
Practicum Inforamtion
Certification
- CPR/AED Certification
- CPI Certification
Timeline
Outpatient Care Coordinator
Cottonwood Springs
05.2022 - Current
Assessment Receptionist
Cottonwood Springs
05.2022 - 07.2022
Commercial Order Desk/ Rental and Customer Service
Strasser Hardware
06.2019 - 06.2021
Child Care Provider
In Home Daycare
10.2010 - 01.2019
- CPR/AED Certification
- CPI Certification
MSW - Social Work
University of Kansas
Bachelor - Psychology And Sociology
University of Kansas
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