Britni Foy
Tracy,CA
Summary
Dynamic Attendance Specialist and Skilled Guest Service Representative offering solid background managing and improving guest relations. Delivers exceptional service by leveraging years of hospitality experience. Effortlessly handles routine operations and shift changes, maintaining service continuity and upholding property reputation for excellence.
Overview
6
6
years of professional experience
Work History
Attendance Specialist
Oakland Unified School District
08.2023 - 03.2025
- Monitored student attendance records and identified patterns to improve engagement.
- Implemented strategies to enhance communication between families and school staff regarding attendance issues.
- Collaborated with educators to develop interventions for at-risk students facing chronic absenteeism.
- Analyzed data trends in attendance reports to inform school policies and practices.
- Gathered and assessed attendance data.
- Promoted a positive school culture by emphasizing the importance of regular attendance as a key element in student success.
- Classified absences in system and filed required supporting documentation.
- Kept attendance records, schedules, logs and calendars updated in compliance with school policies.
- Tracked attendance in [Software] for permanent records.
- Maintained accurate attendance records for students and staff.
- Assisted with enrollment verifications when needed by providing up-to-date attendance documentation.
- Managed student files and records with associated input, maintenance and reporting of student information required by district mandates.
- Generated monthly reports on class absence trends for evaluation purposes.
- Updated attendance data in school database system daily.
- Managed confidential information such as medical notes, court orders, and parent requests for excused absences.
- Responded promptly to requests from teachers or administrators regarding specific student absences.
- Prepared, sorted and filed student disciplinary records.
- Received visitors, took phone calls and set appointments as part of administrative team.
- Communicated with parents and guardians about attendance concerns or issues.
- Utilized spreadsheets and other tools to analyze trends in student absenteeism over time.
- Monitored tardiness patterns among students and reported frequent latecomers to appropriate personnel for intervention efforts.
Guest Service Representative
Extended Stay America
05.2022 - 10.2024
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed guest check-ins and check-outs, ensuring a smooth transition for all guests.
- Maintained accurate records of guest information and transactions in property management system.
- Collaborated with housekeeping to ensure rooms met cleanliness standards before guest arrival.
- Assisted in managing inventory of supplies, ensuring availability for daily operations.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Maintained accurate records of reservations, guest details, and special requests in computer system.
- Built customer loyalty with swift and personable attention to special requests.
- Maintained thorough knowledge of hotel services, amenities, room locations and rates and local attractions.
- Monitored inventory levels of supplies at front desk area, placing orders.
- Received and distributed guest mail and messages per company policy.
Security
Allied Universal Security Services
07.2019 - 03.2022
- Reduced security incidents through thorough risk assessments and proactive measures.
- Addressed potential security risks proactively by incorporating robust security protocols into all integration solutions developed.
- Coordinated with other security professionals, integrating CCTV systems seamlessly into broader security plans as needed.
- Increased system security by conducting comprehensive vulnerability assessments and applying robust security measures.
- Maintained application and data security and confidentiality.
- Monitored and operated facility computer systems governing security operations.
- Backed data security and information privacy efforts.
- Evaluated performance by checking quality of security controls.
- Optimized building security by installing, maintaining and repairing security systems.
- Trained staff in customer service, merchandising
ana security monitoring
Education
High School Diploma -
Hayward Highschool
Hayward, CASkills
- Strong organization
- Office administration
- Policy enforcement
- Calendar management
- Verbal and written communication
- Truancy reporting
- Data entry
- Attendance records oversight
- Data entry proficiency
- Skilled in software
- Telephone etiquette
- Database administration
- Attendance records maintenance
- Student account oversight
- Parental and guardian assistance
- Teamwork
- Multitasking and time management
- Fast learner
- Customer service
- Problem-solving
- Accounting and bookkeeping
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Telephone and email etiquette
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer relations and communications
- Decision-making
- Relationship building
- Organizational management
- Writing and editing
- Team building
- Documentation and recordkeeping
- Task prioritization
- Confidentiality and data protection
- Office management
- Self motivation
- Database entry
- Scheduling and calendar management
- Goal setting
- Appointment scheduling
- Professionalism
- Administrative procedures
- Employee communications
- Scheduling
- Schedule management
- Record keeping
- Workflow management
- Shift change management
- Check-in coordination
- Computer Skills
- Office Support
Timeline
Attendance Specialist
Oakland Unified School District
08.2023 - 03.2025
Guest Service Representative
Extended Stay America
05.2022 - 10.2024
Security
Allied Universal Security Services
07.2019 - 03.2022
High School Diploma -
Hayward Highschool