Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britni LaGrone

Douglasville,GA

Summary

Dedicated Advocate with experience in managing member and client relationships, resolving complex issues and delivering exceptional service. Strengths include strong communication skills, problem-solving abilities, proficiency in CRM software, and privacy security, Successfully improved member and client satisfaction rates and fostered long-term client loyalty. Easily takes on large-scale roles while providing meticulous monitoring of building success and safety.

Overview

2
2
years of professional experience

Work History

Member Advocate

United Healthcare
Douglasville, GA
10.2023 - Current
  • Assist members with understanding their benefit plans and coverage options.
  • Maintain accurate records of all interactions with members.
  • Perform data entry tasks related to membership information updates.
  • Resolve member complaints efficiently and effectively.
  • Interface with other departments to ensure timely resolution of issues.
  • Apply HIPAA privacy and security regulations while handling patient information.
  • Handle high volume of incoming calls, providing exceptional customer service to patients and families.
  • Answer telephones and directed calls to appropriate medical or administrative staff.

Apartment Leasing Consultant

Sandspur Housing Partners LTD
Orlando, FL
05.2022 - 10.2023
  • Assisted in coordinating move-in activities such as scheduling maintenance requests or providing access to the premises.
  • Ensured apartment availability and rental rates were accurately communicated to potential tenants.
  • Addressed resident complaints in a timely manner while ensuring compliance with all applicable laws and regulations.
  • Regularly inspected vacant apartments to ensure they met leasing standards prior to showings.
  • Provided tours of available units, models, amenities, and common areas.
  • Assisted in creating marketing materials including flyers, brochures, advertisements.
  • Greeted prospective tenants and answered questions about the property.
  • Conducted follow-up calls with prospects to answer additional questions or discuss lease terms.
  • Responded promptly to emails, phone calls, letters, or other inquiries from existing or potential residents.
  • Organized files for new leases and maintained current files for existing residents.
  • Collected payments from residents on a monthly basis according to their lease agreement terms.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Tracked leads using CRM software and followed up with interested parties.
  • Detailed application requirements and answered questions from prospective tenants.

Education

Certification - Real Estate

Capitus Real Estate Learning Center
Sandy Springs, GA
11-2020

High School Diploma -

Wyoming Heights High School
Wyoming, MI
05-2012

Skills

  • Customer Service
  • Clear communication
  • Problem-Solving
  • HIPAA Compliance
  • Appointment Scheduling
  • Application management
  • Sales and marketing aptitude
  • Business processes and procedures
  • Resident assistance
  • Leasing Terms and Specifications
  • Relationship Building
  • Lease Renewals
  • Leasing and sales
  • Property Marketing
  • Lead Generation
  • Building rapport
  • CRM Software
  • Market Research
  • File Management
  • Property Inspections

Timeline

Member Advocate

United Healthcare
10.2023 - Current

Apartment Leasing Consultant

Sandspur Housing Partners LTD
05.2022 - 10.2023

Certification - Real Estate

Capitus Real Estate Learning Center

High School Diploma -

Wyoming Heights High School

Similar Profiles

CREATE PROFILE
Britni LaGrone