Britni Lucas
LAKE CHARLES,LA
Summary
Dedicated professional with history of meeting personal and company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Tattoo Artist
Self-employeed
LAKE CHARLES, United States
08.2013 - Current
- Maintained schedule and kept appointment times.
- Created custom tattoo designs for customers.
- Utilized photographs and sketches from customers to develop ideas.
- Grew client base by marketing services.
- Performed clean, high-quality work at all times.
- Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work and budgets.
- Managed art and office supply needs for art department.
- Carefully prepared design layouts into prepress files for offset, web and digital printing.
Therapy Director
Therapy Management Corporation
LAKE CHARLES, United States
02.2011 - 08.2015
- Evaluated and assessed health care trends to establish new patterns of service based on vital measurements, productivity statistics and quality control outcomes.
- Initiated organizational techniques to improve therapy services outcomes and developed information, strategies and changes for overall department direction.
- Utilized patient financial and insurance resources to maximize health care benefit to patient.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for 108-bed facility, providing guidance and leadership to over 15 employees across more than 3 departments.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Registration Clerk
Women And Children's Hospital
LAKE CHARLES, LA
06.2009 - 02.2013
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Explained form wording to patients to help each understand information required.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Welcomed as many as 60 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Handled complaints and resolved conflicts involving facilities or amenities.
- Conducted interviews with individuals to obtain all required information.
Education
High School Diploma -
Sulphur High School
Sulphur, LA05.2008
Skills
- Customer Relations
- Client Requirements
- Till Counting
- Job Assignments
- Creative Solutions
- Confidential Records Management
- Preparing Working Drawings
- Trend Research
Timeline
Tattoo Artist
Self-employeed
08.2013 - Current
Therapy Director
Therapy Management Corporation
02.2011 - 08.2015
Registration Clerk
Women And Children's Hospital
06.2009 - 02.2013
High School Diploma -
Sulphur High School
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