Britni McClay
Palmdale,CA
Summary
.High-performing [Job Title] specializing in expanding operations into challenging markets. Strategic decision maker and dynamic business leader. Successful [Number]-year history with strong record of success.To obtain a position in a field that offers stability and provides opportunity for growth, new challenges and a meaningful contribution and a dedicated asset. Hardworking, proactive professional with years of experience in customer relations. Proven ability to complete any ask/job assignments with accuracy, efficiency and with respect to confidentiality
Overview
20
20
years of professional experience
Work History
Salon Manager
O MY Hair Studio
06.2014 - Current
- Managing client appointments
- Managing salon inventory
- Managing salon personnel
- Setting targets for Cosemetologists
- Driving turnover and profits
- Resolving guest complaints or issues
- Managing and forecasting retail stock levels
- Organizing promotion and marketing campaigns
- Ensuring high standards of hygiene, cleanliness at the salon
- Identifying staff training requirements
- Analyzing weekly and monthly sales figures
- Controlling and managing salon expenses.
Teller
Bank of America
01.2006 - 05.2014
- Deliver professional client-facing service while achieving company sales and business goals
- Identify customer needs and refer financial products and services to consumers and small banking customer
- Assists managers with marketing brainstorming and innovative ideas to increase clientele
- Respond and answer complaints and inquires professionally and expeditiously
- General office activities include filing, faxing, data entry and relieving phone duties.
Marketing Assistant
Unique Vision Enterprises
01.2006 - 03.2006
- Represented Unique Visions at marketing meetings, showcases, award and talent shows
- Built relationships while providing marketing ideas, plans and strategies.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals
- Proofread marketing collateral ahead of printing to eliminate errors
- Tracked marketing efforts to monitor results in real-time
- Collected, analyzed and summarized data and trends to provide marketing tracking and research
Administrative Assistant
CSULA
01.2004 - 01.2006
- Provided support with to the Dean of Education
- Assisted with undergraduate and graduate advisor needs
- Managed high volumes of student inquiries and concerns regarding University policies and procedures
- Aided upkeep of office machines and company proprietary
- Administrative duties included, but not limited to, answering phones, scheduling meetings and travel plans.
KKBT
01.2003 - 01.2006
- Assisted in the planning and execution of various Radio station marketing events
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Managed office supplies, vendors, organization and upkeep
- Answered and managed incoming and outgoing calls while recording accurate messages.
Education
Bachelor of Science - Business Administration Marketing Management
California State University - Los Angeles
Los Angeles, CA06.2008
Master's Degree - Business Administration
University Of Phoenix
Los Angeles, CA06.2011
Licenses And CertificationNotary Public- California -
N/a
Skills
- Excellent Communication Skill
- Database Management
- Customer Service Oriented
- Proficient Microsoft/ MAC programs
- Interact Corrective Action
- Marketing strategy and tactics
- Product Demonstration
- Client Needs Assessment
- Providing Feedback
- Streaming Media
- Special Assignments
- Day-to-Day Operations
- Business Development
- Decision-Making Skill
- Financial Analysis
- Financial Management
- Business Strategy Development
- Employee Relations
Timeline
Salon Manager
O MY Hair Studio
06.2014 - Current
Teller
Bank of America
01.2006 - 05.2014
Marketing Assistant
Unique Vision Enterprises
01.2006 - 03.2006
Administrative Assistant
CSULA
01.2004 - 01.2006
KKBT
01.2003 - 01.2006
Bachelor of Science - Business Administration Marketing Management
California State University - Los Angeles
Master's Degree - Business Administration
University Of Phoenix
Licenses And CertificationNotary Public- California -
N/a
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