BRITNI MURDOCK
Anaheim,CA
Summary
Self-motivated and dependable server offering 4+ years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision. Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.
Overview
6
6
years of professional experience
Work History
Preschool Teacher
Jenny Hart Early Education Center
06.2023 - Current
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Established positive relationships with students and families.
- Guided students to develop social, emotional and physical skills.
Server
Mr. BBQ
06.2020 - 04.2023
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Operated POS terminals to input orders, split bills and calculate totals
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied
- Collaborated with host, bus person and cook to serve up food and beverage options
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Processed customers' payments and provided receipts.
Lead Hostess
Hopscotch Tavern
06.2018 - 06.2019
- Enhanced guests' experiences by fulfilling special requests during visits
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Greeted guests and gathered information to seat groups or place on waitlist
- Offered preferred tables and other special accommodations to VIP customers
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders
- Monitored dining area to assess server capacity and estimate wait times
- Notified server after seating parties in section to facilitate prompt service
- Answered customers' questions about hours, seating, current wait time and other information
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table
- Communicated with kitchen staff about cook times to foster customer satisfaction
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Sales Associate
Knotts Berry Farm
06.2017 - 06.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Helped average of 100 customers per day by responding to inquiries and locating products
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Education
Associate of Arts - Child Development
Fullerton College
Fullerton, CA08.2022
High School Diploma - undefined
Fullerton Union High School
Fullerton, CA05.2018
Skills
- Menu knowledge
- Buffet setup and takedown
- Food inspection
- Dish preparation
- Table Bussing
- Dining customer service
- Food safety understanding
- High-volume dining
- Check payment processing
- Point of Sale (POS) system operations
- Safe food handling
- Service prioritization
Hobbies
I enjoy working out and pushing myself to my limits. I enjoy binge watching shows during my free-time. I also like spending time with my family and my pets.
Timeline
Preschool Teacher
Jenny Hart Early Education Center
06.2023 - Current
Server
Mr. BBQ
06.2020 - 04.2023
Lead Hostess
Hopscotch Tavern
06.2018 - 06.2019
Sales Associate
Knotts Berry Farm
06.2017 - 06.2018
Associate of Arts - Child Development
Fullerton College
High School Diploma - undefined
Fullerton Union High School
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