Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britni Pugh

Little Rock,AR

Summary

Dynamic Housing Program Specialist with a proven track record at Our House, excelling in homelessness prevention and tenant rights. Recognized for exceptional problem-solving and organizational skills, effectively managing resident needs and ensuring compliance with policies. Committed to fostering a supportive environment through teamwork and trauma-informed care, enhancing overall resident satisfaction.

Housing professional ready to contribute extensive knowledge in housing program administration and client service. Known for effective collaboration with teams to achieve impactful results. Reliable and adaptable with focus on problem-solving and resource management.

Experienced with housing program management, ensuring efficient and effective service delivery. Utilizes strong analytical skills to identify and address client needs. Track record of fostering community relationships and optimizing resource utilization.

Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.

Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.

Overview

9
9
years of professional experience

Work History

Housing Program Specialist

Our House
03.2025 - Current
  • Oversee residents in a large, 24/7 resident facility and all area of the campus.
  • Report emergency situations immediately to direct supervisor and document any incidents, emergencies and concerns from residents, donor, or volunteers.
  • Ensure that residents participate in mandatory programs and refer them to Our House programs.
  • Communicate regularly with the Housing Team about the residents needs, evictions, shelter needs ongoing issues or system changes.
  • Ensure that meals are prepared and served.
  • Enforce all written shelter rules and additional Our House policies and procedures documenting any violations through the write-up process, including enforcing evictions when necessary.

Patient Care Technician

Baptist Health Hospital
06.2024 - 03.2025
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.

Intake Specialist

Little Rock Housing Authority
03.2024 - 06.2024
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Fingerprint Technician

Arkansas State Police
08.2018 - 09.2023
  • Safeguarded sensitive information through strict adherence to confidentiality protocols and secure data management practices.
  • Collaborated with inter-agency partners to share knowledge, resources, and expertise in the field of biometric identification.
  • Improved workflow efficiency with regular maintenance and calibration of fingerprint equipment.
  • Elevated departmental standards by mentoring junior technicians in proper techniques for fingerprint collection, analysis, and storage.
  • Enhanced fingerprint identification accuracy by meticulously analyzing and comparing fingerprints.
  • Increased team productivity by training new Fingerprint Technicians on best practices and procedures.
  • Developed and implemented new policies to improve overall quality control within the Fingerprint Technician department.
  • Consistently met or exceeded performance metrics by prioritizing tasks and managing time effectively during high-pressure situations.
  • Facilitated smooth operations within the department by monitoring inventory levels for essential supplies like ink pads, cleaning solutions, or gloves used during daily tasks.

Administrative Specialist III

Arkansas Parole Board
08.2017 - 04.2018
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
  • Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
  • Facilitated communication between departments, organizing meetings and distributing essential information.
  • Enhanced team productivity by providing administrative support and coordinating daily operations.

Intake Clerk

Pulaski County Detention Center
09.2016 - 08.2017
  • Enhanced customer satisfaction with prompt and accurate data entry, ensuring timely processing of crucial documents.
  • Maintained an up-to-date knowledge of department-specific policies and procedures to provide accurate guidance to clients during the intake process.
  • Reduced errors in document processing by implementing a thorough review system prior to entering information into the database.
  • Performed quality control checks on incoming documents for compliance with company guidelines and industry regulations.
  • Delivered exceptional customer service during intake appointments, addressing concerns professionally while building rapport with clients.
  • Conducted regular audits of client files to ensure proper documentation and adherence to compliance standards, minimizing potential risks associated with incomplete or inaccurate information.
  • Facilitated seamless communication between departments by effectively managing correspondence, phone calls, and email inquiries.
  • Supported administrative staff with various tasks such as filing, copying, faxing, and mail distribution as needed.

Education

No Degree -

University of Arkansas At Pine Bluff
Pine Bluff, AR

Dollarway High School
Pine Bluff
05-2006

Skills

  • Homelessness prevention
  • Affordable housing
  • Tenant rights
  • Fair housing laws
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Teamwork and collaboration
  • Teamwork
  • Trauma-informed care
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills

Timeline

Housing Program Specialist

Our House
03.2025 - Current

Patient Care Technician

Baptist Health Hospital
06.2024 - 03.2025

Intake Specialist

Little Rock Housing Authority
03.2024 - 06.2024

Fingerprint Technician

Arkansas State Police
08.2018 - 09.2023

Administrative Specialist III

Arkansas Parole Board
08.2017 - 04.2018

Intake Clerk

Pulaski County Detention Center
09.2016 - 08.2017

No Degree -

University of Arkansas At Pine Bluff

Dollarway High School

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Britni Pugh