BRITNI-RAE THOMPSON
East Orange,NJ
Summary
To seek employment within an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. In addition, to obtain a position within the company that promotes quality products and services and provides me with the opportunity to meet and exceed assigned goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CASHIER
Tropical Sun Supermarket
East Orange, NJ
07.2023 - Current
- Conduct price checks for special orders or discounts as requested by customers.
- Issue receipts, refunds, credits or change due to customers.
- Assist customers over the phone regarding store operations, product information and order placement.
TELLER/ CUSTOMER SERVICE REP.
VM Group
Half-way Tree, Liguanea & Duke Street Branch, Jamaica
11.2014 - 05.2023
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Processed customer transactions promptly, minimizing wait times
- Educated customers on use of the banking website and mobile apps
- Prepared Daily Branch Reports as well as monitoring and managing the branch's cash on a daily basis
- Identified sales opportunities and referring customers to branch partners in financial services
CUSTOMER SERVICE ASSOCIATE
PWL Transitions Ltd (formerly First Global Financial Services)
Kingston, Jamaica
06.2014 - 10.2014
- Provided accurate, valid and complete information by using the right methods/tools
- Handled customer complaints, provided appropriate solutions and followed up to ensure resolution
- Answered customer telephone calls promptly to avoid on-hold wait times
- Collected and analyzed customer information to prepare reports
- Responded to customer requests for products, services and company information
Education
Bachelor of Science - Management Studies (Accounting)
University of The West Indies, Mona Campus
Jamaica11-2013
Skills
- Interpersonal & Communication
- Quick Learning
- Problem-Solving
- Customer service expertise
- MS Office Proficient
- Cash Handling
Certification
- Internal Customer Service Certification Programme, Jamaica Customer Service Association
- Certification in Rapid Typing, Ratatype
- Customer Service Certificate, Skillpath
- Certification of Achievement in Sales (3rd runner up),VM Group
References
Available upon request
Timeline
CASHIER
Tropical Sun Supermarket
07.2023 - Current
TELLER/ CUSTOMER SERVICE REP.
VM Group
11.2014 - 05.2023
CUSTOMER SERVICE ASSOCIATE
PWL Transitions Ltd (formerly First Global Financial Services)
06.2014 - 10.2014
Bachelor of Science - Management Studies (Accounting)
University of The West Indies, Mona Campus
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