Summary
Overview
Work History
Education
Skills
Timeline
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BRITNI RAMOS

Arlington,VA

Summary

Attentive waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Known for my engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

13
13
years of professional experience

Work History

WAITRESS

PALETTE 22
01.2021 - Current
  • Memorized and retained all food knowledge pertaining to the menu and consistent menu changes.
  • Asked each guest for allergies and took extra precaution when dealing with dishes by notifying the chef, as well as the kitchen.
  • Ensured both art and artists are displayed for the guests to see and interact with.
  • Kept a positive and infectious attitude for both the staff and the guests to enjoy their full experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

WAITRESS

ORCHARD CITY KITCHEN
04.2019 - 11.2020
  • Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

WAITRESS

BRITANNIA ARMS, COCKTAIL SERVER
11.2018 - 11.2020
  • Recognized and remembered by multiple guests for my quick, efficient, and personal dining experience.
  • Dependable and helpful to any and all my co-workers when they need it; including kitchen staff, bussing, bartending, etc.
  • Responsible for training new servers in food preparation, restaurant organization, health and safety standards, as well as alcohol serving responsibilities.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

BARISTA SHIFT LEAD

STARBUCKS COFFEE COMPANY
06.2010 - 02.2019
  • Retained and kept current with the growing changes of the brand and culture of the company.
  • Became a Master Barista to perfect my art in coffee and expand my knowledge on the product being served every day.
  • Created moments with every guest and established genuine connections.
  • Worked long, consistent hours in a small space with a full team to the highest efficiency.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Monitored customer feedback to improve barista performance and customer service.
  • Created new training guidelines, and provided staff orientation and training.

Education

Master of Arts - Elementary Education

GEORGE MASON UNIVERSITY
4400 University Dr., Fairfax, VA 22030
06.2025

Bachelor of Science - English Literature

GEORGE MASON UNIVERSITY
4400 University Dr, Fairfax, VA 22030
06.2024

Associate of Applied Science - Social Sciences Education

NORTHERN VIRGINIA COMMUNITY COLLEGE
5000 Dawes Ave, Alexandria, VA 22311
06.2021

Skills

  • Food and Beverage Pairings
  • Special Dietary Requirements
  • High-Volume Dining
  • Dining Customer Service
  • Food Preparation and Safety
  • Instructional Techniques
  • Classroom Integration
  • Class Coordination
  • Group and Individual Instruction
  • Teacher Observation
  • Area of Study Instruction
  • Behavior Redirection

Timeline

WAITRESS

PALETTE 22
01.2021 - Current

WAITRESS

ORCHARD CITY KITCHEN
04.2019 - 11.2020

WAITRESS

BRITANNIA ARMS, COCKTAIL SERVER
11.2018 - 11.2020

BARISTA SHIFT LEAD

STARBUCKS COFFEE COMPANY
06.2010 - 02.2019

Master of Arts - Elementary Education

GEORGE MASON UNIVERSITY

Bachelor of Science - English Literature

GEORGE MASON UNIVERSITY

Associate of Applied Science - Social Sciences Education

NORTHERN VIRGINIA COMMUNITY COLLEGE

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