Britni Rogers
Anahuac,TX
Summary
Dynamic operations leader with a proven track record at Little Busy Bee's Preschool, excelling in strategic planning and customer service. Successfully enhanced operational performance through innovative business strategies and effective team leadership, fostering growth and compliance. Adept at crisis management and employee development, driving positive outcomes in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Owner/Director of Operations
Little Busy Bee's Preschool
Anahuac, TX
10.2018 - 02.2025
- Ensured compliance with local, state, and federal regulations.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Created marketing campaigns to attract new customers.
- Identified new opportunities for growth, expansion, and diversification.
- Structured HR consulting services to support clients during organizational developments and changes.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Developed and enforced positive strategies to encourage good behavior.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Participated in professional development workshops related to early childhood education best practices.
- Facilitated group activities that encouraged cooperation and positive interactions among children.
- Ensured compliance with safety regulations related to food handling, sanitation, fire prevention.
- Monitored student progress to ensure cooperation and growth.
- Monitored and maintained brightwheel functions such as: payroll, new student and teachers, classroom set ups, classroom management
Lead Bank Teller
Stellar Bank
Anahuac , TX
05.2015 - 06.2018
- Welcomed customers and offered pleasant service during entire transaction.
- Managed daily operations of teller line, ensuring compliance with bank policies and procedures.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Identified transaction errors when debits and credits did not balance.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Verified identification of customers before processing transactions or opening new accounts.
- Assisted in the development and implementation of new teller training programs.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Input data accurately into the bank's computer system following established guidelines.
- Performed fraud detection duties by recognizing suspicious activity in customer accounts.
- Implemented security protocols within the branch such as safe deposit box access codes.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Dispatch Coordinator
Texas Brine
Houston , TX
07.2013 - 04.2015
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Prepared shipping documents such as bills of lading, invoices, packing slips.
- Maintained up-to-date records of freight movement and shipment tracking information in the system.
- Advised personnel about accidents, weather conditions or other hazards.
- Resolved billing disputes with carriers regarding payment for services rendered.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
Education
Associate of Applied Science - Child Development
Lee College
Baytown Texas 12-2021
Skills
- Customer service
- Brightwheel Oversight (5 years)
- Team leadership
- Performance monitoring
- Relationship building
- Time management
- Decision making
- Administrative oversight
- Client service
- Human resources
- Customer relations
- Hiring and staffing
- Operations management
- Business management
- Employee development
- Crisis management
- Strategic planning
Timeline
Owner/Director of Operations
Little Busy Bee's Preschool
10.2018 - 02.2025
Lead Bank Teller
Stellar Bank
05.2015 - 06.2018
Dispatch Coordinator
Texas Brine
07.2013 - 04.2015
Associate of Applied Science - Child Development
Lee College
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