Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britni Sanders

San Antonio,TX

Summary

Dedicated, reliable and organized customer service professional with an expertise in client management, HR support, recruiting and team management. Seeking a career focused position that utilizes my experience and expands my skill set, while bringing value and quality to my employer.

Overview

9
9
years of professional experience

Work History

Customer Experience Representative

Junk King Franchise
09.2022 - Current
  • Managed appointment scheduling system, including cancellations and reschedules
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Utilized phone, online chat, and email platforms to deliver outstanding customer service.
  • Documented customer interactions to maintain customer service history details.
  • Responded to customer inquiries for products, services, and company information in a timely and professional manner.

Partner Support Specialist III

Clear Capital
10.2020 - 08.2022
  • Act as a liaison between clients, customers and real estate professionals for property data collections
  • Developed training materials, updated SOPs and facilitated new hire orientation
  • Schedule appointments and negotiate fees and contracts.
  • Handled incoming and outgoing calls, chats and email in a timely manner
  • Owned and created weekly schedule
  • Provided team members with weekly reviews and detailed QA scoring
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies

Recruitment Coordinator/HR Support

KNA Solutions
09.2018 - 04.2020
  • Developed job postings, conducted interviews, and made recommendations for new hires
  • Confirm i9 information through ID.me
  • Build, maintain and follow-up on pipeline expectations, research and conduct market strategies
  • Maintained weekly payroll and timesheet accuracies through Kronos
  • Facilitated background checks and drug screens
  • Arrange interviews, conduct phone screenings and direct new hire orientations
  • Full-cycle recruiting for 4 high volume clients.
  • Maintained candidate records using Workday and updated information accordingly

Admissions Recruiter, Reno, NV

Paul Mitchell the School
05.2016 - 09.2018
  • Interview potential students for admission to post-secondary college with interest in a career in cosmetology
  • Organize tasks and track candidate progress through Salesforce
  • Conducted follow-up calls with accepted applicants to ensure enrollment commitments were met
  • Managed social media platforms, hosted career fairs and facilitated on campus tours
  • Planned and promoted career planning presentations, work experience programs and career workshops
  • Facilitated mock interviews to prepare graduates for employment expectations and job search assistance

Education

Cosmetology License -

Paul Mitchell the School Reno
Reno, NV
05.2016

Diploma -

Edward C Reed High School
Sparks, NV
06.2009

Skills

  • Call center experience
  • Accurate data entry
  • Experience with Salesforce and Workday
  • Marketing
  • Skilled in using Kronos and IDme
  • Conducting interviews
  • Payroll processing
  • Talent acquisition
  • Candidate sourcing
  • Team management
  • Onboarding support
  • Appointment coordination

Timeline

Customer Experience Representative

Junk King Franchise
09.2022 - Current

Partner Support Specialist III

Clear Capital
10.2020 - 08.2022

Recruitment Coordinator/HR Support

KNA Solutions
09.2018 - 04.2020

Admissions Recruiter, Reno, NV

Paul Mitchell the School
05.2016 - 09.2018

Cosmetology License -

Paul Mitchell the School Reno

Diploma -

Edward C Reed High School

Similar Profiles

CREATE PROFILE