Britni Shears
Louisville,KY
Summary
Healthcare professional, prepared to provide exceptional patient care and administrative support. Proven success in enhancing patient experiences through effective coordination and communication with medical teams. Focuses on collaborative efforts and adapts to dynamic healthcare environments, ensuring reliability and flexibility. Skilled in patient scheduling, record management, and problem-solving.
Overview
22
22
years of professional experience
Work History
Patient Coordinator-Travel
Bennett & Bloom Eye Centers
03.2020 - Current
- Travel locally to all local locations, as well as satellite office locations (Elizabethtown, Carrollton, and Glasgow)
- Maintain first point of contact for patients, set tone for patient's visit through excellent patient care
- Performs necessary administrative responsibilities needed to create a smooth check-in/out experience for patients
- Collaborates closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Answer phones (both external and internal); assure prompt, courteous service always
- Ensures accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Complete daily reconciliations / close day / countdown cash drawer
- Knowledge of common fees charged for common visits
- Explains upcoming treatment preparation, instructions, and other facts to patients
- Maintains confidentiality of patient data and conditioning to safeguard health information
- Provides excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Explains upcoming treatment preparation, instructions, and other facts to patients.
- Maintains confidentiality of patient data and condition to safeguard health information.
- Promotes a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Enhances patient satisfaction by efficiently scheduling appointments and managing patient flow.
Front Office Assistant
Advanced Dental Center
05.2019 - 02.2020
- Scheduled patients, answered phones and made patient confirmation calls
- Obtained insurance coverage, eligibility and benefits breakdown to determine patient responsibility at upcoming appointments
- Developed and presented treatment plans to patients with explanation of benefits, regarding, patient out of pocket amounts, pre-existing clauses, deductibles, and out of network benefits
- Checked out patients and collected payments
- Submitted insurance claims
- Collections
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Front Office Manager
University of Louisville Physicians Eye Specialists
08.2014 - 05.2019
- Oversaw daily medical office operations managing a staff of 13; within office departments such as, Medical Records, Telephone Operators and Front Desk Receptionists
- Successfully managed the daily operations of a demanding office
- Managed recruitment efforts: screening resumes, scheduling interview appointments, interviewing potential candidates and ultimately making the hiring decision in the selection of office reception staff
- Oversaw daily office operations of the healthcare facility to ensure smooth workflow daily, as well as supervising and scheduling staff in and cost-effective manner
- Encouraged employee capabilities and strives for positives employee morale, which produces low turnover, resulting in building a dedicated team and reducing hiring costs
- Conducted performance reviews and provided recommendations for monetary increases and promotions; alternatively, providing coaches and counseling to employees on a disciplinary track; wrote formal disciplinary action plans for employees on a necessary basis
- Process/Input payroll through payroll system
- Strategically planned to improve key point indicators within our department
- Prepared and maintained scheduling templates for 20 physicians, and 10 locations
- Maintained and monitored physician's schedules to assure highest physician scheduling utilization
- Covered clinic needs when short staffed, checking in and out of patients, collecting copays, scheduling of patients, insurance verification, maintaining incoming and outgoing faxes, answered phones, etc
Medical Receptionist w/Medical Solutions
University of Louisville Physicians AIM Clinic
10.2013 - 02.2014
- Trained by UofL Physicians in Centricity and Allscripts software
- Checked in and out of patients
- Scheduled appointments
- EHR document filing with Allscripts software
- Scanned patient documents
- Verified insurance
- Collected patient account payments and co-payments
- Updated and maintained medical records
- Managed correspondence between patients and doctors
- Updated patients’ latest insurance
- Insurance pre-certifications and referrals
Unemployed
11.2010 - 10.2013
- During this time, I was a stay-at-home mother taking care of my disabled aunt before her passing in October of 2013
Front Office Assistant
Coastal ENT
09.2009 - 09.2010
- Answered phones
- Scheduled patient appointments for multiple physicians with software
- Took messages for the physicians from patients and forwarded to physicians and nurses
- Called in prescription refills
- Gave reminder appointment calls to patients
- Delivered answered messages from physicians to patients
- EMR document filing with Allscripts software
- Surgical procedure hospital coordinating
- Charts and demographic verification
- Checking in and out of patients
Office Manager
Mortenson Family Dental
09.2008 - 08.2009
- Managed all dental office staff
- Handled yearly, quarterly, and monthly data reports
- Created dentist and hygienist schedule templates using Dentrix software
- Insurance Verification
- Created and presented extensive treatment plans for patients
Front Office Advisor
Family Allergy & Asthma
09.2002 - 01.2006
- Supervised twelve team members
- Trained new hires
- Created schedule templates for several physicians
- Generated monthly data reports and month end closing
- Scheduled patients using Centricity
- Created a step by step training manual for the conversion process of Medic to Centricity software
Education
High School Diploma -
Fairdale High School
Louisville, KY06-1999
Skills
- Insurance Verification
- Office Administration
- Customer Service
- Resource Management
- Attention to Detail
- Multitasking ability
- Organizational Skills
- Patient Relations
- Creative Problem-Solving
- Healthcare Industry Knowledge
Timeline
Patient Coordinator-Travel
Bennett & Bloom Eye Centers
03.2020 - Current
Front Office Assistant
Advanced Dental Center
05.2019 - 02.2020
Front Office Manager
University of Louisville Physicians Eye Specialists
08.2014 - 05.2019
Medical Receptionist w/Medical Solutions
University of Louisville Physicians AIM Clinic
10.2013 - 02.2014
Unemployed
11.2010 - 10.2013
Front Office Assistant
Coastal ENT
09.2009 - 09.2010
Office Manager
Mortenson Family Dental
09.2008 - 08.2009
Front Office Advisor
Family Allergy & Asthma
09.2002 - 01.2006
High School Diploma -
Fairdale High School
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