BRITNI SHEEHAN
Aumsville,OR
Summary
COMMITMENT | ACCOUNTABILITY | INTEGRITY | WORK ETHIC A proven Office and Service Manager that offers more than 10 years of accounting, and management experience. An expert in managing staff, bookkeeping, and creative problem solving. Dedicated to maintaining a reputation built on quality, service, and respect.
Overview
19
19
years of professional experience
1
1
Certification
Work History
OFFICE / SERVICE MANAGER
D and Y VALLEY'S BEST AUTOMOTIVE
01.2006 - 11.2022
- Responsible for companywide office performance, accounting, and service
- Managed accounts for 75-100 customers on a daily basis
- Handled daily bank deposits and reports
- Issued checks and payments for 75-100 vendors within terms including discounted limits in accordance with purchase orders and company policies
- Serviced vehicles according to OEM recommended maintenance schedules for fluid changes, engine tune-ups and brakes.
- Explained estimates and determined repair timelines to manage customer expectations.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Restaurant Server
West Hills Pizza Company
01.2011 - 01.2013
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took orders in-person, online, and on the phone.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Manager
West Hills Pizza Company
01.2013 - Current
- Responsible for opening and closing restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Coordinated catering services for private events, and in house parties delivering memorable experiences while maximizing profits.
- Monitored inventory and purchased orders to maintain adequate stock levels.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained a professional demeanor under pressure while providing exceptional service even during peak times or challenging situations.
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
- Assisted in the bar and service area, kitchen, and phone orders when needed.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Collaborated with kitchen staff to ensure accurate preparation of menu item preferences.
Education
High School Diploma -
06.2008
Certificate - Automotive Technology
06.2008
Skills
- Strategic / Tactical Planning
- Communication
- Business Development
- Organization
- Operations Management
- Conflict Resolution
- Customer Service
- Inventory Management
- Client / Vendor Rapport
- ServeSafe Manager
- POS Terminal Operation
References
REFERENCES AVAILABLE UPON REQUEST
Certification
Food Handlers Certification Card
Timeline
Restaurant Manager - West Hills Pizza Company
01.2013 - Current
Restaurant Server - West Hills Pizza Company
01.2011 - 01.2013
OFFICE / SERVICE MANAGER - D and Y VALLEY'S BEST AUTOMOTIVE
01.2006 - 11.2022
El Camino Real Charter High School - High School Diploma,
West Valley Occupational Center - Certificate, Automotive Technology
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