Britni Tillmon
Mobile,AL
Summary
Possess versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Business Operations Manager
Mendix
01.2021 - Current
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Mitigated risks through meticulous planning and proactive identification of potential issues in operations.
- Analyzed performance data to identify trends and areas for improvement, informing strategic planning processes.
Project Coordinator
RGA
01.2022 - 03.2023
- Created comprehensive documentation to support project requirements and facilitate knowledge transfer among team members.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Facilited onboarding newly hired staff members and coached on task prioritization.
- Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
Project Business Analyst
Southeast Toyota
08.2019 - 03.2020
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Led integration of CRM systems.
- Collaborated with IT teams to integrate new technologies, enhancing project outcomes and operational efficiency.
- Tracked ongoing project advancement towards predefined milestones, reducing instances of missed deadlines by 10%.
- Facilitated workshops and training sessions to upskill team members, boosting overall project efficiency and quality.
Customer Success Specialist
Square
02.2016 - 08.2019
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Reduced churn rates by identifying at-risk customers and implementing targeted retention strategies.
- Mentored new hires within the Customer Success team contributing towards overall improvement in team performance and cohesion.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ05-2028
Skills
- Onboarding and training
- Process improvements
- Operations optimization
- Systems implementation
Awards
In 2018 I received the Operational Achievement Award during my time at Square/Cash App for demonstrating exceptional performance in areas such as improving operational efficiency, solving complex problems, and significantly enhancing organizational processes.
Timeline
Project Coordinator
RGA
01.2022 - 03.2023
Business Operations Manager
Mendix
01.2021 - Current
Project Business Analyst
Southeast Toyota
08.2019 - 03.2020
Customer Success Specialist
Square
02.2016 - 08.2019
Bachelor of Science - Psychology
Arizona State University
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