Britni Wilder
Capitol Heights,MD
Summary
Experience in administrative assistant with seven years of Call Center Representative. Looking to move into the administrative Assistant field. Excellent customer service, communication oral: written: listening: skills, computer software applications, proofreading skills. Looking to bring knowledge, skill s and experience.
Overview
11
11
years of professional experience
Work History
Assistant Manager/Dance Instructor
Lela Belles Studio of Dance
10.2018 - Current
- Perform all administrative duties filing, scheduling, typing, answering phone calls, interview and registration
- Develop marketing plans for studio in order to attract new students and retain current ones
- Organize studio recitals and performances for public
- Assist with teaching dance classes making sure to take attendance and demonstrate
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Performed at different types of events as professional dancer.
Front Desk Receptionist
Police Federal Credit Union
02.2022 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Manage building log of who is entering and exiting building
- Accept deliveries and mail, organize them to be distributed to correct recipients using office mailing system and ensure they get to recipient in timely manner while also managing outgoing mail and packages for pickup
- Assist new applicants who come into building to apply for new accounts, including providing them with applications, pens and clipboards
- Handle filing and data entry as requested
Box Office Representative
ICE, Gaylord National Harbor
10.2019 - 12.2019
- Sell more than 2,000 Ice show tickets at box office window within a one-week period
- And Process successfully over $7,000.00 weekly transactions using Point of Sale systems and utilize creative upselling strategies to enhance and retain customers
- Balance daily work, drop receipts and daily deposits in bank for day to day account
- Welcome and acknowledge all guests with kindness, address guests' service needs, and thank guests with genuine appreciation
- Receive and processed payments for tickets, issue receipts, refunds, credits, and changes
- Answer customers' questions, provide information on policies and procedures, ticket prices, and specials events and pricing
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
Call Center Representative
GW Medical Associates
04.2017 - 06.2019
- Answered approximately 100+ calls daily courteously and respectfully, served as first point of contact
- Scheduled over 550 patients’ appointments weekly by gathering patient’s information and providing the patient with specified departmental guidelines in a timely manner
- Submitted medication refill request to the appropriate medical department for patients’ prescriptions
- Verified insurance status for patient’s clearance before scheduling appointment
- Processed incoming messages from patients to proper doctor for questions and answers
- Notified patients of items to bring to appointment (including insurance card, Photo Identification, medications, office visit fees, and income verification).
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Team Lead
Contact Center Specialists, Total Outsourced Systems
06.2015 - 04.2017
- Monitored staff calls for quality assurance and excellent customer service
- Observing while listening to receive and obtain all necessary information from vendors, managers, and staff to resolve relevant problems
- Processed orders advising of status for Philips lighting products to distributors centers
- Directed inbound calls to appropriate ques in timely manner to improve quality call flow
- Conducted research and investigation for services and quality assurance to make sure customers are pleased
- Respond efficient and accurate to incoming calls and online inquiries regarding account issues, product questions, and order tracking.
Call Center Representative
Cox Cable
02.2013 - 04.2015
- Ensured 100% superior customer service experience by addressing customer concerns, demonstrating empathy and resolving complaints on the spot
- Routinely answered customer questions regarding merchandise and pricing for existing and new customers to cultivate customer relations
- Scheduled approximately 160 calls daily for cable installations with technicians for service to new customers
- Transferred calls for various issues such as billing, or other services such as telephone services to another department
- Defused volatile customer situations calmly and courteously.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
Wakefield High School
Raleigh, NC06.2014
Skills
- PROFESSIONAL SKILLS
- Exceptional communication skills
- Skilled in call center operations
- Creative problem solver
- Handle Multi-line telephones
- Facsimile machines, and copiers
- Microsoft word, excel, PowerPoint, Outlook, and internet research, Acrobat Reader Facebook, LinkedIn, Instagram, Pinterest, YouTube, Twitter, Snapchat
- Type 60 wpm
Timeline
Front Desk Receptionist
Police Federal Credit Union
02.2022 - 07.2023
Box Office Representative
ICE, Gaylord National Harbor
10.2019 - 12.2019
Assistant Manager/Dance Instructor
Lela Belles Studio of Dance
10.2018 - Current
Call Center Representative
GW Medical Associates
04.2017 - 06.2019
Team Lead
Contact Center Specialists, Total Outsourced Systems
06.2015 - 04.2017
Call Center Representative
Cox Cable
02.2013 - 04.2015
High School Diploma -
Wakefield High School
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