Britni Wingard
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Bartender
ZZ's Sports Bar and Grill
09.2023 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Schedule and Central Supply Manager
Springcreek Nursing and Rehab Center
11.2022 - 07.2023
- Prepared the daily and master schedule for the nursing department.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
Aftermarket Sales Associate
Uniloy
02.2020 - 11.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Consultant
LaFontaine Chevrolet
02.2019 - 01.2020
- Provided sales and customer service assistance to walk-in traffic
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Followed up with existing customers to provide additional support and address concerns.
Customer Care Specialist
Masco Cabinetry
05.2015 - 12.2018
- Maintained shared customer service email boxes and calendars.
- Scheduled service appointments with customers.
- Prepared quotes and placed parts orders.
Education
Associate of Applied Science - Business Administration And Management
Jackson Community College
Adrian, MI12.2025
Diploma - General Studies
Tecumseh High School
Tecumseh, MI05.2007
Skills
- Microsoft Office
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer service expertise
- Organizational
- Complex Problem-Solving
- Computer Proficiency
- Strong multitasking
Timeline
Bartender
ZZ's Sports Bar and Grill
09.2023 - Current
Schedule and Central Supply Manager
Springcreek Nursing and Rehab Center
11.2022 - 07.2023
Aftermarket Sales Associate
Uniloy
02.2020 - 11.2022
Sales Consultant
LaFontaine Chevrolet
02.2019 - 01.2020
Customer Care Specialist
Masco Cabinetry
05.2015 - 12.2018
Associate of Applied Science - Business Administration And Management
Jackson Community College
Diploma - General Studies
Tecumseh High School
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