Britnie Bass
Riverside,CA
Summary
Passionate and dedicated Human Resources Manager and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, honest, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Administrative Services Manager I
Los Angeles County Department Of Children And Family Service
07.2017 - Current
- Identified opportunities to streamline personnel/payroll processes and improve departmental operations and efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed 22 internal requirements and standards to minimize regulatory risks and liability across department.
- Built highly-efficient administrative team of 23 through ongoing coaching and professional development opportunities.
- Built and managed processes for tracking and monitoring department performance.
- Optimized organizational systems for payroll, timekeeping, and benefits administration for approximately 9,000 employees.
- Improved office operations by automating employee correspondence, record tracking and data communications.
Management Assistant
Los Angeles County Department Of Children And Family Service
06.2016 - 07.2017
- Generated 500 FMLA, industrial injury, short and long-term disability leaves records to maintain document compliance.
- Americans with Disabilities Act (ADA) Coordinator: assuring department's compliance of federal and state law and accommodating employees with disabilities.
- Administered over 8,000 DMV Pull Notices to monitor driving records of employees.
Departmental Personnel Assistant
Los Angeles County Department Of Children And Family Service
07.2015 - 05.2016
- Delivered friendly assistance with 50 new hires monthly throughout hiring process.
- Assisted with on-boarding process of 400+ new hires, transfers, promotions, demotions.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
Senior Typist-Clerk
Los Angeles County Department Of Children And Family Service
05.2014 - 06.2015
- Reviewed wages and job evaluations to ensure competitive pay practices and compliance with Los Angeles County requirements.
- Processed 75+/month new hires, transfers, promotions, demotions, reinstatements in eHR system and coordinated new hire orientation
- Organized and maintained precise confidential personnel files.
- Supervised, managed, organized, and processed 8,000+ performance evaluations for standard evaluations and Managerial Appraisal and Performance Plan (MAPP) according to departmental practice and county procedures.
- Developed and analyzed performance evaluation principles and management procedures pertaining to civil service rules and MOUs; and created internal control plan for Performance Evaluations.
Education
Master of Public Administration - Public Management
California State University - Dominguez Hills
Carson, CA05.2017
Bachelor of Science - Accounting
California State University - Dominguez Hills
Carson, CA08.2014
Skills
- Active Listening
- Training and Development
- Critical Thinking
- Compliance
- HR Guidance
- Policy Making and Enforcement
- Human Resources Operations
- Wages and Salary
- Benefits and Compensation Management
- Update Policies
- Complex Problem-Solving
Accomplishments
- Documented and resolved audit findings which led to compliance of Los Angeles County policies and procedures.
- Achieved Payroll compliance by developing desk-guides with accuracy and efficiency.
- Led the development of a new process that streamlined the daily Payroll operation.
Timeline
Administrative Services Manager I
Los Angeles County Department Of Children And Family Service
07.2017 - Current
Management Assistant
Los Angeles County Department Of Children And Family Service
06.2016 - 07.2017
Departmental Personnel Assistant
Los Angeles County Department Of Children And Family Service
07.2015 - 05.2016
Senior Typist-Clerk
Los Angeles County Department Of Children And Family Service
05.2014 - 06.2015
Master of Public Administration - Public Management
California State University - Dominguez Hills
Bachelor of Science - Accounting
California State University - Dominguez Hills
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