Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Britnie Jones

Lawrenceville ,GA

Summary

Ready for Work. Diligent Desired Position with strong background in managing front office operations. Proven ability to enhance customer satisfaction and streamline administrative processes. Demonstrated expertise in communication and organizational skills. Front Office Professional with strong organizational skills, adept at managing front desk operations and ensuring seamless customer interactions. Skilled in administrative tasks, appointment scheduling, and handling inquiries with efficiency and professionalism. Strong focus on team collaboration and achieving results, adaptable to changing needs and reliable in fast-paced environments. Known for excellent communication, problem-solving abilities, and positive attitude. Compassionate Front Office Specialist driven to keep office operations moving smoothly and efficiency to maximize team productivity and patient satisfaction. Highly organized and accurate with a detail-oriented nature. Desiring new role with growing operation.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front Office Specialist

Piedmont Healthcare
05.2020 - Current
  • Expertise for Hematology/Oncology; Remote/Hybrid
  • Greeting patients, patient access/connection, facilitate scheduling, updating demographics, validating & verifying insurance, Able to access payor websites
  • Pre-Screening calls, maintain Referral work queues/faxes, retrieving patient records & reports and collecting co-pays
  • Recycle Revenue
  • Utilizing my skills under the Nurse & Physician
  • Unit secretary
  • Frequent Vital signs, Wound care prevention, Glucometer usage
  • Colostomy and Foley care
  • IV and Arterial line removals
  • Assist with ADLs, transporting and documenting

Nurse Tech II/Phlebotomy Tech

Emory University Hospital
07.2019 - 12.2020
  • As a PCT in PACU, my job duties entail, registering and billing patients prior to surgery
  • Securing bed placements, Labs, vital signs, bladder scanning, JP Bladder care, EKG, Bed pans/perineal care
  • Foley/colostomy bag responsibility
  • Charting, removing IV and Arterial lines, Accu-chek usage & transporting

Labor and Delivery Technician

AMITA Health
03.2018 - 12.2018
  • A tech for Postpartum and Labor and Delivery, assist with Scrubbing C-sections, set up rooms
  • Assisting with vaginal births
  • Showering
  • Toileting
  • Eating
  • Taking vitals
  • Repositioning
  • Taking babies weight
  • Checking temperatures
  • Changing diapers
  • Swaddling
  • Bathing
  • Feeding
  • Stocking
  • Set up circumcision procedure and Ectopic Pregnancies
  • Certifying birth certificates

Child Care Assistant

Love-n-Learn Christian day care
12.2016 - 05.2017
  • Accommodating babies/toddlers/older kids with:
  • Learning, assisting with homework Changing
  • Potty
  • Feeding/preparing meals
  • Entertaining
  • Comforting
  • Bible verses

Certified Nursing Assistant

St Patrick's Nursing and Rehab
10.2013 - 08.2015
  • Assisted residents with activities of daily living
  • Maintain daily documentation of ADLs
  • Assisted nurses with individual care to residents
  • Performed restorative care and made sure resident's plan of care was followed
  • Followed proper safety measures for all residents
  • Maintained a clean and safe environment for residents and patients
  • Assisted in transporting residents to activities and the dining room
  • Developed and maintained good communication with the residents and their family members

Certified Nursing Assistant

Provident Life Services
09.2012 - 10.2013
  • Assisted residents with activities of daily living
  • Responded to resident call lights
  • Assisted with meals
  • Followed proper safety measures for all residents
  • Maintained a clean and safe environment for residents
  • Assisted in transporting residents to activities and the dining room
  • Maintained good communication with nurses and other nursing assistants

Education

Some college - Nursing

Georgia Perimeter College
11.2024

Skills

  • Medical office experience
  • Hospital experience
  • Critical care experience
  • Home health
  • Dementia care
  • Primary care
  • Front desk
  • Office experience
  • Medical scheduling
  • Medical receptionist
  • Customer service
  • Leadership
  • Microsoft Access
  • Nursing
  • Epic
  • EMR Systems
  • Insurance Verification
  • Medical Records
  • Medical Billing
  • Laboratory Experience
  • Remote

Certification

  • CNA
  • BLS Certification
  • CPR Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Front Office Specialist

Piedmont Healthcare
05.2020 - Current

Nurse Tech II/Phlebotomy Tech

Emory University Hospital
07.2019 - 12.2020

Labor and Delivery Technician

AMITA Health
03.2018 - 12.2018

Child Care Assistant

Love-n-Learn Christian day care
12.2016 - 05.2017

Certified Nursing Assistant

St Patrick's Nursing and Rehab
10.2013 - 08.2015

Certified Nursing Assistant

Provident Life Services
09.2012 - 10.2013

Some college - Nursing

Georgia Perimeter College
Britnie Jones