Britny Denney
Round Rock,Texas
Summary
Results-driven Claims Manager with a business-oriented mindset, showcasing exceptional abilities in customer service, efficient time management, analysis of large datasets, and seamless service coordination. Bringing over 2 years of related experience combined with superior mathematical abilities. Pursuing similar position with expanding insurance company.
Overview
12
12
years of professional experience
Work History
Claims Manager
Roadvantage
04.2023 - Current
- Implement agile staffing models based on historical data
- Conduct end-to-end staffing, including candidate outreach, interviews, and releases
- Consistently meet/exceeded Key Performance Metrics and initiated improvements
- Optimize Claim Team processes for top-tier service
- Produce, analyze, and deliver reports for stakeholders
- Manage payroll, conduct performance reviews, and lead department meetings
- Ensure timely claim resolutions and handle escalated issues
- Define resource needs and managed Quality Assurance programs.
- Directed claims negotiations within allowable limit of $30,000.00 and supported successful litigations for advanced issues.
Client Support Supervisor
Roadvantage
03.2022 - 04.2023
- Oversaw Asana/Trello requests for timely completion
- Provided leadership and mentorship to department members
- Managed group inbox for prompt responses
- Assisted in projects and ad-hoc reporting
- Stayed updated on new products
- Built strong client relationships
- Handled escalated issues for representatives, agents, and dealers
- Assisted assigned agents/dealers and supported Quarterly Reviews.
- Completed bi-weekly payroll for 50 employees.
Client Support Representative
Roadvantage
12.2021 - 03.2022
- Managed 20 Asana/Trello requests per day and led team members
- Oversaw group inbox for timely email handling
- Assisted in special projects and Ad-hoc reporting
- Remained current with new product introductions
- Built strong client relationships
- Handled escalated inquiries from CSR's, agents, and dealers
- Assisted with Quarterly Reviews and maintained department calendar.
Business Development & Warranty Manager
Covert Chevrolet/Ford
08.2018 - 10.2021
- Processed daily warranty claims for payment
- Oversaw accounts payable for prompt payments
- Managed schedules for a team of 8 Service Technicians
- Achieved service sales targets through cold calls and lead follow-up
- Consistently exceeded monthly sales goals.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
Warranty Manager
Pollard Friendly Ford
01.2017 - 07.2018
- Oversaw timely accounts payable and managed 11 technician schedules.
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Reduced warranty costs by implementing effective quality control measures and proactive maintenance strategies.
- Streamlined warranty claim processes for increased efficiency and faster resolution times.
PHARMACY TECHNICIAN
Twin Oaks Specialty Pharmacy
01.2016 - 05.2017
- Became knowledgeable with ICD-10 codes pertaining to specialty meds
- Collaborated with patient assistance programs to assist with existing prescription drug coverage.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Delivered exceptional customer service, addressing questions or concerns regarding medications, insurance coverage, and co-payments in a timely manner.
Compounding Pharmacy Technician
Regional Pharmacy
01.2012 - 01.2016
- Ensured 100% accuracy by checking formula sheet, prescription, and label
- Printed weights, compared with formula, and labeled final products
- Contributed to data entry and checkout process
- Maintained cleanliness to avoid cross-contamination
- Managed pharmacy stock and completed assigned chores, including logs and refrigerator temperature checks.
- Enhanced compounding accuracy by meticulously following formulas and procedures.
- Maintained sterile environment, adhering to strict safety protocols and preventing contamination.
Education
Diploma in Advanced Learning -
Continental Academy
Miramar, FL01.2008
Skills
- Recruitment
- Performance Management
- Process Optimization
- Data Analysis
- Client Relationship Building
- Communication
- Project Management
- Accounts Payable
- Performance Monitoring
- Customer Expectations Management
- Claims Auditing
- Claims Analysis
- Risk Assessment
- Claims Processing
- Training and Development
- Analytical Thinking
Timeline
Claims Manager
Roadvantage
04.2023 - Current
Client Support Supervisor
Roadvantage
03.2022 - 04.2023
Client Support Representative
Roadvantage
12.2021 - 03.2022
Business Development & Warranty Manager
Covert Chevrolet/Ford
08.2018 - 10.2021
Warranty Manager
Pollard Friendly Ford
01.2017 - 07.2018
PHARMACY TECHNICIAN
Twin Oaks Specialty Pharmacy
01.2016 - 05.2017
Compounding Pharmacy Technician
Regional Pharmacy
01.2012 - 01.2016
Diploma in Advanced Learning -
Continental Academy
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