Brittny Hunnicutt
Duluth,Georgia
Summary
Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Holiday Inn
11.2022 - Current
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Optimized workflow processes, identifying areas for improvement within Member Care operations and implementing necessary adjustments.
- Conducted thorough research on industry trends to keep abreast of emerging opportunities for members'' benefit.
- Served as a reliable point of contact for members experiencing difficulties or seeking support in navigating organizational resources.
- Ensured consistent adherence to established policies and procedures while managing a high volume of member interactions daily.
HR Coordinator
Omni Atlanta Hotel CNN Center
03.2022 - 10.2022
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Evaluated timecards for accuracy on regular and overtime hours.
- Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
Customer Service Representative
Hampton Inn Atlanta Perimeter Center
09.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Assistant
Brazil Beauty Center
09.2019 - 01.2020
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Coordinated logistics and catering for meetings and sales events.
Front Desk Agent
Hyatt Place Atlanta Airport-North
07.2017 - 09.2019
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
Front Desk Agent
Hampton Inn & Suite
07.2013 - 06.2015
- Cultivating an experience for our hotel guests by giving them exceptional service, maintaining a clean and inviting environment
- Office administrative duties: fax, type, excel, word, email, copy, etc
- Answering questions about a hotel's event options over the phone or via email
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Resolved concerns with products or services to help with retention and drive sales.
Skills
- Project Management
- Financial Transactions
- Customer Service
- Opera
- Citrix
- On-Q
- Delphi
- UltiPro
- UKG Workforce
References
- Khondoker Rahman, Director of Sales, (678)-702-6077
- Annette Wright, AGM, (404)-432-5760
- Chante, Manager, (786)-256-7245
- Brice, Former AMG, 678-612-8112
Timeline
Customer Service Agent
Holiday Inn
11.2022 - Current
HR Coordinator
Omni Atlanta Hotel CNN Center
03.2022 - 10.2022
Customer Service Representative
Hampton Inn Atlanta Perimeter Center
09.2021 - 01.2022
Sales Assistant
Brazil Beauty Center
09.2019 - 01.2020
Front Desk Agent
Hyatt Place Atlanta Airport-North
07.2017 - 09.2019
Front Desk Agent
Hampton Inn & Suite
07.2013 - 06.2015
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