Britny Ly
Boston,MA
Summary
To obtain a position that would allow improvement and expansion of my current transferrable skillset. Specifically, a position that would utilize my experience in property management, customer service and sales to positively and productively impact a company's environment and goals.
Overview
9
9
years of professional experience
Work History
Assistant Community Manager
Greystar
11.2022 - Current
- Renewal retention by having open ended conversations to help understand the offers/market and reporting to CM to make ultimate decision.
- Streamlined rent collection processes, resulting in improved on-time/online payments and reduced delinquencies.
- Processed final account statements after assessing apartments for damages and pulling/generating invoices.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Generating and delivering 'Notice To Quits' for outstanding rent.
- Generating 'Interest Security Deposit' documents and applying to appropriate resident ledgers.
Leasing Professional
Greystar
11.2021 - 11.2022
- Resident management experience using Onesite, Active Building, Excel and Microsoft
- Utilize ILM lead system to acquire leads to tour from prospects and Brokers
- Obtaining occupancy/percentage and pricing by floorpan from competitor properties to conduct Weekly Market Surveys
- Marketing using social media to showcase community amenities and apartments ie: YouTube, Instagram, Facebook
- Excelling in tour-to-lease ratio using superb customer service skills
- Coordinating with maintenance for apartment turns and move-out inspections
- Daily vacancy walks to ensure apartments are move-in ready
- Escalating work orders
- Generating leases and lease renewals
- Garage/Parking, keys and storage audits
- Schedule resident events by reaching out to local vendors
Sales Representative
AT&T Mobility
07.2015 - 11.2021
- Educate and engage customers through product demonstrations and offerings
- Provide prompt and efficient customer service
- Handle administrative duties of each sale, including completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing completed orders
- Maintain comprehensive knowledge of all company products, accessories, pricing plans, promotions, and service features
Education
H.S. Diploma -
University Park Campus School
05.2012
Skills
- Onesite
- ILM
- Yardi
- CRM
- Utility Management
- AI Revenue Management
- Bilingual-English, Khmer
Timeline
Assistant Community Manager
Greystar
11.2022 - Current
Leasing Professional
Greystar
11.2021 - 11.2022
Sales Representative
AT&T Mobility
07.2015 - 11.2021
H.S. Diploma -
University Park Campus School
Similar Profiles
Christen HagstromChristen Hagstrom
Assistant Community Manager - Lease Up at GreystarAssistant Community Manager - Lease Up at Greystar
JAIME DAMIANJAIME DAMIAN
SERVICE SUPERVISOR at GREYSTARSERVICE SUPERVISOR at GREYSTAR
Frederick LeeFrederick Lee
Regional Learning and Development Advisor at GreystarRegional Learning and Development Advisor at Greystar
VALERIE ROJASVALERIE ROJAS
Leasing Consultant at GreystarLeasing Consultant at Greystar
Natasha SanchezNatasha Sanchez
CNA at Brighton HospiceCNA at Brighton Hospice