Britny Ly
Boston,MA
Summary
To obtain a position that would allow improvement and expansion of my current transferrable skillset. Specifically, a position that would utilize my experience in property management, customer service and sales to positively and productively impact a company's environment and goals.
Overview
9
9
years of professional experience
Work History
Assistant Community Manager
Greystar
120 Kingston St. Boston, MA 02111
11.2022 - Current
- Renewal retention by having open ended conversations to help understand the offers/market and reporting to CM to make ultimate decision.
- Streamlined rent collection processes, resulting in improved on-time/online payments and reduced delinquencies.
- Processed final account statements after assessing apartments for damages and pulling/generating invoices.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Generating and delivering 'Notice To Quits' for outstanding rent.
- Generating 'Interest Security Deposit' documents and applying to appropriate resident ledgers.
Leasing Professional
Greystar
101 S. Huntington Ave. Boston, MA 02130
11.2021 - 11.2022
- Resident management experience using Onesite, Active Building, Excel and Microsoft
- Utilize ILM lead system to acquire leads to tour from prospects and Brokers
- Obtaining occupancy/percentage and pricing by floorpan from competitor properties to conduct Weekly Market Surveys
- Marketing using social media to showcase community amenities and apartments ie: YouTube, Instagram, Facebook
- Excelling in tour-to-lease ratio using superb customer service skills
- Coordinating with maintenance for apartment turns and move-out inspections
- Daily vacancy walks to ensure apartments are move-in ready
- Escalating work orders
- Generating leases and lease renewals
- Garage/Parking, keys and storage audits
- Schedule resident events by reaching out to local vendors
Sales Representative
AT&T Mobility
07.2015 - 11.2021
- Educate and engage customers through product demonstrations and offerings
- Provide prompt and efficient customer service
- Handle administrative duties of each sale, including completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing completed orders
- Maintain comprehensive knowledge of all company products, accessories, pricing plans, promotions, and service features
Education
H.S. Diploma -
University Park Campus School
05.2012
Skills
- Onesite
- ILM
- Yardi
- CRM
- Utility Management
- AI Revenue Management
- Bilingual-English, Khmer
Timeline
Assistant Community Manager
Greystar
11.2022 - Current
Leasing Professional
Greystar
11.2021 - 11.2022
Sales Representative
AT&T Mobility
07.2015 - 11.2021
H.S. Diploma -
University Park Campus School