Britny Mansi
Menifee,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Judicial Intern
Los Angeles Superior Court
01.2025 - 05.2025
- Gained exposure to various areas of law including criminal law, civil rights litigation, employment discrimination claims, environmental law disputes among others.
- Participated in meetings with judges, law clerks, attorneys, probation officers, and other court personnel to discuss case developments.
- Shadowed experienced attorneys during depositions or settlement negotiations to learn effective client representation techniques.
- Maintained confidentiality of sensitive information related to cases and parties involved.
- Attended trials, hearings, and conferences to gain practical experience in judicial process.
- Observed courtroom procedures, including jury selection, witness testimony, opening statements, closing arguments, and sentencing hearings.
Customer Care Representative
Walmart
01.2017 - 09.2020
- Resolved customer issues with patience and understanding, enhancing satisfaction levels
- Managed large volume of daily calls while maintaining high customer satisfaction rate
- Ensured customer data confidentiality by strictly adhering to privacy policies and procedures
- Collaborated with internal departments to find resolutions and conduct further research on customer account
Customer service Representative
Kohls Department Store
01.2015 - 12.2017
- Manage register, customer concerns, inventory on products as needed
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Arts (B.A.) - Psychology
Cal State University San Bernardino
San Bernardino, CA05-2026
Associate in Arts (A.A.) - Psychology
Mt San Jacinto College
Menifee, CA05.2024
Associate in Arts (A.A.) - Human applied Social Sciences
Coastal Carolina Community College
Jacksonville, NC08.2022
Skills
- Complaint resolution
- Collaborative team member
- Professional demeanor
- Professional phone communication
- Administrative skills
- Written and verbal communication
- Customer service
- Goal oriented
- Retail Operations
Certification
Current CPR First aid certified
Language
English
Fluent
Timeline
Judicial Intern
Los Angeles Superior Court
01.2025 - 05.2025
Customer Care Representative
Walmart
01.2017 - 09.2020
Customer service Representative
Kohls Department Store
01.2015 - 12.2017
Associate in Arts (A.A.) - Psychology
Mt San Jacinto College
Associate in Arts (A.A.) - Human applied Social Sciences
Coastal Carolina Community College
Bachelor of Arts (B.A.) - Psychology
Cal State University San Bernardino
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