Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Britny Wilson

Britny Wilson

Spokane Valley,WA

Summary

Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments. In addition to those skills I bring a wide variety of fields. I feel this fosters my adaptability and provides me with a deep understanding of how to communicate with people. I see myself as a very empathetic person who is wonderful at deescalating tense situations.

Overview

13
13
years of professional experience

Work History

Client Support Specialist Level 2

Fiserv
07.2023 - Current
  • Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
  • Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
  • Actively participated in weekly team meetings, contributing valuable insights from direct client feedback, including gathering exemplary surveys.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Conducted case management activities and services with multidisciplinary team.
  • Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
  • Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
  • Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
  • Provided excellent customer service by following up with clients, mailing out requests and responding to incoming calls.
  • Interacted with team members across departments to research and resolve customer issues.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Boosted customer retention rates through effective problem-solving and prompt communication.
  • Fostered an inclusive and supportive team environment by offering assistance to colleagues when needed, leading to increased overall performance.
  • Maintained detailed documentation on client interactions, identifying trends and areas for improvement.

PRIVATE CAREGIVER

10.2018 - Current
  • Extended the life of a World War II veteran by providing living assistance to ensure patient safety at all times
  • Other skills as needed include: Life enrichment, compassion, first aid, daily selfcare tasks, cooking, daily house upkeep, administering medication, while managing time.

Owner

DLW MEDIA & MAKEUP BY BRITNY
01.2015 - Current
  • Marketing, social media, scheduling photoshoots, and makeup sessions
  • Posing and photographing high school seniors, family portraits, maternity/newborn, events, and weddings
  • Editing and digital graphic arts software
  • Budgeting, accounts receivables and payables.

DOUGLASS PROPERTIES
08.2011 - 11.2012
  • Showed potential resident's apartments, amenities and grounds
  • Leased apartments to residents and ensured they fully understood terms of lease
  • Responsible for data entry, completion of maintenance/construction work orders, accounts receivable/payables through proprietary software
  • Complied and adhered to The Fair Housing Act, and other applicable laws
  • Completed, and respected the privacy of potential residents, required background checks and references.

Education

No Degree - Liberal Arts And General Studies

Spokane Community College
Spokane, WA
05.2027

High School Diploma -

WEST VALLEY HIGH SCHOOL
01.2008

Skills

  • Problem Resolution
  • Critical Thinking Skills
  • Creative
  • Multitasking
  • Strong Work Ethic and Dependability
  • Adaptability
  • Empathy
  • Empathy and patience
  • Interpersonal and written communication
  • Client Relationship Building
  • Teamwork and Collaboration
  • Project management abilities
  • Computer Skills
  • Document and Records Management
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Billing Adjustments and Refunds
  • Medical terminology knowledge
  • Administrative and Office Support
  • Inbound Call Management
  • Multi-line phone talent
  • Complaint resolution
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Salesforce CRM
  • MS Office
  • Microsoft Exchange
  • Quality Assurance Controls
  • Order and Refund Processing
  • Attention to Detail
  • Conflict Mediation

Websites

Timeline

Client Support Specialist Level 2

Fiserv
07.2023 - Current

PRIVATE CAREGIVER

10.2018 - Current

Owner

DLW MEDIA & MAKEUP BY BRITNY
01.2015 - Current

DOUGLASS PROPERTIES
08.2011 - 11.2012

No Degree - Liberal Arts And General Studies

Spokane Community College

High School Diploma -

WEST VALLEY HIGH SCHOOL

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