Brittaney Smith
Jacksonville,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Claims Examiner
Lincoln Financial Corporation
12.2021 - 10.2023
- Handled complaints and grievances using negotiating and problem-solving skills.
- Examined photographs and statements.
- Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Interviewed claimants and witnesses to gather factual information.
- Researched claims and incident information to deliver solutions and resolve problems.
- Investigated and processed more than 100 insurance claims for policyholders monthly.
- Used Accurint systems to program, set up functions and enter data for claims.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Documented information gathered in field and uploaded data to company database for efficient processing using AWD database.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Paid or denied medical claims based upon established claims processing criteria.
- Monitored and updated claims status in claims processing system.
PMO Contract Specialist
D2 Government Solutions
09.2020 - 12.2021
- Responded to customer calls and emails to answer questions about products and services.
- Used Microsoft excel, access and word to prepare memos, correspondence and reports.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about contracts, base access processing and support policies and procedures.
- Offered technical support and guidance to contractors, project inspectors and general public.
- Directed negotiation of vendor contracts and agreements.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Warned violators of infractions or penalties.
- Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
- Determined licensing eligibility by examining test results and comparing against established structures.
- Generated reports to analyze contract performance.
- Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Adhered to legal and contractual requirements for compliant contract processes.
Case Manager
Endeavors Emergency Management
02.2019 - 09.2020
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
- Assessed community needs and identified resources for social and community service programs.
- Collaborated with community members to develop and implement service initiatives.
- Established and maintained relationships with key stakeholders.
- Advocated for social and community service programs to increase awareness and funding.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Developed and implemented training for staff.
- Implemented strategies to increase public awareness of social and community service programs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Liaised with government and local community programs to expedite financial assistance not covered by insurance.
Paralegal
Riddle And Brantley
10.2018 - 01.2019
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Created weekly, monthly and quarterly expense reports.
Executive Administrative Assistant
Hendrick Automotive Group
03.2016 - 10.2018
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked group events and sales meetings as well as assisted with arranged transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and handled calenders for senior leadership.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Caregiver
VA Administration
02.2014 - 10.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Attended training and group meeting for knowledge to better aid assist patient.
Education
Bachelor of Science - Psychology
Fayetteville State University
Fayetteville, NC05.2021
Associate of Science - Science
Coastal Carolina Community College
Jacksonville, NC06.2019
Skills
- Disability Claims Process
- Data Verification
- Conflict resolution
- Attention to detail
- Organizational skills
- Interpersonal skills
- Stress management
- Medical terminology
Timeline
Claims Examiner
Lincoln Financial Corporation
12.2021 - 10.2023
PMO Contract Specialist
D2 Government Solutions
09.2020 - 12.2021
Case Manager
Endeavors Emergency Management
02.2019 - 09.2020
Paralegal
Riddle And Brantley
10.2018 - 01.2019
Executive Administrative Assistant
Hendrick Automotive Group
03.2016 - 10.2018
Caregiver
VA Administration
02.2014 - 10.2016
Bachelor of Science - Psychology
Fayetteville State University
Associate of Science - Science
Coastal Carolina Community College
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