Summary
Work History
Education
Skills
Work Availability
Timeline
AdministrativeAssistant
Britt Albert

Britt Albert

Culver,IN

Summary

Analytical Customer Success Manager adept at customer onboarding, quarterly executive business reviews, pivoting from proactive risk management to promoting revenue growth through customer expansion. Accomplished in project management with proven success in the SaaS industry.

Work History

Senior Project Manager

UKG
2023.02 - 2024.05
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.

Senior Project Manager

PayServ
Angola, In
05.2022 - 01.2023
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Organized and detail-oriented with a strong work ethic.

HRIS Software Consultant

Self
Culver, IN
05.2024 - Current
  • Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
  • Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.

Education

BS - Organizational Management

Bethel College
Mishawaka, IN
2006

AS - Paralegal Studies

Michiana College
2004

Skills

  • TECHNICAL SKILLS
  • Gainsight (workflows, dashboard creation, CTAs, customer success/account management use-case
  • Salesforce
  • Software and Hardware Implementation
  • Executive presentations using Microsoft PowerPoint
  • Microsoft Power BI
  • Engaging Stakeholders
  • Smartsheets
  • Service Level Agreements
  • Project Documentation
  • Change Management Process
  • Project Milestones
  • Schedule Coordination
  • Project Proposals
  • Status Meetings
  • Leading Projects
  • Adjusting Schedules
  • Cross-Functional Communication
  • User Acceptance Testing (UAT)
  • Best Practices and Methodologies
  • Atlassian JIRA

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

HRIS Software Consultant

Self
05.2024 - Current

Senior Project Manager

UKG
2023.02 - 2024.05

Senior Project Manager

PayServ
05.2022 - 01.2023

BS - Organizational Management

Bethel College

AS - Paralegal Studies

Michiana College
Britt Albert