Summary
Work History
Education
Skills
Timeline
Generic
Britt Baker

Britt Baker

Housing Navigator
Concord,CA

Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Work History

Housing Navigator

3rd St. Youth
San Francisco , CA
05.2021 - Current
  • Oversaw housing plans for clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Tracked and monitored rental payments for number clients using.
  • Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.

COVID-19 Tester

Concentra Urgent Care
Alameda , CA
01.2021 - 05.2021
  • Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Assessed vitals while adhering to PPE requirements and other restrictions.
  • Reported positive and negative response cases according to established protocols and reporting mandates.

Care Coordinator

Bay Area Community Services
Oakland , CA
01.2020 - 11.2020
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Participated in professional growth programs to support special education improvement efforts.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Evaluated treatment plans against individual goals and healthcare standards.

Case Manager

OmniCare
Knoxville , TN
03.2019 - 08.2019
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Assessed clients for abuse and neglect to compile documentation for court reports.
  • Maintained regular contact with clients by calling and visiting clients' homes.

Medical Assistant/Phlebotomist

Medical Solutions
Knoxville , TN
01.2017 - 08.2019
  • Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants
  • Escorted patients to examination rooms
  • Monitored vital signs, such as blood pressure and pulse
  • Tested and recorded blood glucose levels
  • Prepped and draped patients in a sterile fashion
  • Assisted with patient transfer and ambulation
  • Assisted physicians in follow-through of care
  • Accurately labeled vacutainer tubes with patient name, date and time of collection
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
  • Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs
  • Routinely retracted patient throat cultures and prepared for lab submission
  • Accurately recorded and reported test results according to established procedures

Retail Sales Consultant AT&T Inc.

AT&T Inc.
Oakland , CA
07.2014 - 08.2015
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction. Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior. Answered questions about store policies and concerns to support positive customer experiences.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

Shift Supervisor

Grandlake Coffee House
Oakland , CA
01.2011 - 06.2012
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Created new training guidelines, and provided staff orientation and training.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Monitored food preparation, production and plating for quality control.
  • Accurately completed end-of-day financial tasks

Education

Master of Science - Clinical Psychology

Notre Dame De Namur University
Belmont, CA

Bachelor of Science - Human Services

Notre Dame De Namur University
12.2018

Medical Assisting Certification/Phlebotomy/EKG - Medical Assisting/ Phlebotomy/EKG

Gurnick Academy of Medical Arts
San Mateo, CA
09.2016

Certification - Mediation

Community Boards
San Francisco
10.2021

Certification - Sexual Health Educator

California Department of Public Health
02.2022

Skills

  • Government Subsidy Programs
  • Collaboration and Teamwork
  • Verbal and Written Communication
  • Agency Service Requirements
  • Client Assistance Referrals
  • Program Evaluation and Improvements
  • Relationship Building
  • Active Listening
  • Report Preparation
  • Case Management
  • Goal Setting
  • Youth Advocacy

Timeline

Housing Navigator

3rd St. Youth
05.2021 - Current

COVID-19 Tester

Concentra Urgent Care
01.2021 - 05.2021

Care Coordinator

Bay Area Community Services
01.2020 - 11.2020

Case Manager

OmniCare
03.2019 - 08.2019

Medical Assistant/Phlebotomist

Medical Solutions
01.2017 - 08.2019

Retail Sales Consultant AT&T Inc.

AT&T Inc.
07.2014 - 08.2015

Shift Supervisor

Grandlake Coffee House
01.2011 - 06.2012

Master of Science - Clinical Psychology

Notre Dame De Namur University

Bachelor of Science - Human Services

Notre Dame De Namur University

Medical Assisting Certification/Phlebotomy/EKG - Medical Assisting/ Phlebotomy/EKG

Gurnick Academy of Medical Arts

Certification - Mediation

Community Boards

Certification - Sexual Health Educator

California Department of Public Health

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Britt BakerHousing Navigator