Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Britt Briscoe

Britt Briscoe

Land O' Lakes

Summary

Results-driven Power Platform and Dynamics 365 Architect with over 10 years of experience designing, developing, and optimizing robust CRM solutions. Proven expertise in business process alignment, system customization, and workflow automation to drive operational efficiency and enhance user experience. Recognized for streamlining workflows, improving system utilization, and boosting customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Power Platform Architect

Booz Allen Hamilton
08.2023 - Current
  • Architect tailored solutions using Microsoft Power Platform components
  • Develop scalable data models and integration strategies
  • Analyze business needs, ensuring alignment with organizational goals

Senior Dynamics 365 Consultant

Sikich
09.2018 - 07.2023
  • Led end-to-end implementations of Dynamics 365
  • Migrated Dynamics CRM environments from on-premise to cloud
  • Customized and enhanced CRM systems for diverse client requirements

Senior Consultant, Dynamics CRM

DXC Technology/Tribridge
02.2016 - 09.2018
  • Implemented automated CRM processes to improve customer experience
  • Conducted usability testing and provided end-user training
  • Delivered ongoing system support and optimization

Dynamics CRM Consultant

I.B.I.S. Inc.
11.2014 - 12.2015
  • Identified and implemented process improvements within CRM systems
  • Designed intuitive user interfaces for streamlined CRM navigation
  • Provided technical support and client training

Education

Bachelor of Science - Information Technology

Southern Polytechnic State University
Marietta, Ga

Skills

  • Microsoft Power Platform & Dynamics 365
  • CRM Customization & Configuration
  • Solution Architecture & Technical Design
  • Data Modeling & Application Design
  • Workflow Automation & Optimization
  • Requirements Gathering & Stakeholder Collaboration

Certification

  • Microsoft Solutions Associate: Dynamics 365
  • Microsoft Certified Solutions Expert: Business Applications
  • Microsoft Dynamics 365 Customization and Configuration
  • +10 other Certifications

Timeline

Power Platform Architect

Booz Allen Hamilton
08.2023 - Current

Senior Dynamics 365 Consultant

Sikich
09.2018 - 07.2023

Senior Consultant, Dynamics CRM

DXC Technology/Tribridge
02.2016 - 09.2018

Dynamics CRM Consultant

I.B.I.S. Inc.
11.2014 - 12.2015

Bachelor of Science - Information Technology

Southern Polytechnic State University

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