Britt-Gudrun Thomas
Valentine,TX
Summary
Results-driven professional experienced in USPS compensation, audit review, and policy compliance. Expertise in data analysis, hiring processes, and records management. Skilled in operations management with a track record of resolving delivery issues, addressing labor relations violations, and supporting employee training and complaint resolution.
Overview
15
15
years of professional experience
Work History
Postmaster
United States Postal Service, USPS
Van Horn, TX
11.2018 - 08.2025
- Enforced USPS safety rules, security procedures, and workplace compliance standards.
- Coordinated inventory, supplies, equipment, and office maintenance needs.
- Prepared staffing schedules, leave plans, and operational coverage for USPS service.
- Prepared reports on operational activities for upper management review.
- Coordinated retail product display, stocking and pricing.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Maintained financial records, including budgets, expenditures, and income.
- Evaluated employee performance, offering feedback on areas needing improvement.
Manager of Customer Service
United States Postal Service, USPS
Horseshoe Bay, Texas
11.2017 - 11.2018
- Supervised USPS retail window operations and mail service workflows.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Implemented company processes to effectively resolve customer service issues.
- Conducted regular performance reviews of associates and used results to identify knowledge or skill gaps.
- Made certain associates adhered to schedules to achieve service goals.
Injury Compensation Specialist
United States Postal Service, USPS
San Antonio, Texas
03.2016 - 11.2017
- Conducted audits of employee pay files to identify classification, step placement, and deduction errors, enhancing payroll accuracy.
- Participated in collective bargaining sessions as a representative of the organization's interests in compensatory matters.
- Provided support in resolving disputes between employees and managers over entitlement issues related to their respective compensation packages.
- Kept abreast of all federal regulations affecting compensation structures, including Department of Labor's Fair Labor Standards Act.
- Audited employee pay files for classification, step placement, and deduction errors.
Customer Service Supervisor
United States Postal Service, USPS
Bismark, ND, Dallas, TX, Marble Falls, TX , ND and TX
03.2014 - 03.2016
- Supervised postal clerks, city, rural and HCR carriers in Bismark, ND, Preston Station, TX, Marble Falls, TX. Also, OIC in the Bakken Oil Field running a small substation mail processing operations in Minot, ND.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Researched and prepared reports required by management or governmental agencies.
Supervisor of Distribution Operations
United States Postal Service, USPS
Fargo, North Dakota
01.2011 - 03.2014
- Coordinated daily workflow across sorting and dispatch units.
- Enforced Postal Service safety and security procedures.
- Reviewed employee attendance, schedules, and work assignments.
- Performed root cause analysis after incidents or accidents occurred within the warehouse environment.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Assigned tasks to workers based on their skill sets and monitored their performance levels.
Education
Some College (No Degree) - General Studies
Utah State University
Logan, UTSome College (No Degree) - Pre-Business-Accounting
University of Utah
Salt Lake City, UTSkills
- USPS operations management
- Retail transaction processing
- Safety compliance monitoring
- Budget administration
- Customer service management
- Analytical thinking
- Attention to detail
- Deadline oriented
- Records maintenance
- Employee training
- Facility maintenance
- Office administration
Accomplishments
- 30 years of Service USPS 2025
- Special Achievement Rio Grande District 2018
- Special Achievement Rio Grande District 2019
- Special Achievement Rio Grande District 2021
- Special Achievement Rio Grande District 2022
- Assigned as Postmaster Trainer for West Texas MPOO 2019-2022
Timeline
Postmaster
United States Postal Service, USPS
11.2018 - 08.2025
Manager of Customer Service
United States Postal Service, USPS
11.2017 - 11.2018
Injury Compensation Specialist
United States Postal Service, USPS
03.2016 - 11.2017
Customer Service Supervisor
United States Postal Service, USPS
03.2014 - 03.2016
Supervisor of Distribution Operations
United States Postal Service, USPS
01.2011 - 03.2014
Some College (No Degree) - General Studies
Utah State University
Some College (No Degree) - Pre-Business-Accounting
University of Utah