Britt Hoffman
Midland,Texas
Summary
A creative problem-solver who is energized with a variety of challenges in a fast-paced environment. With over ten years of experience, seeking a new challenge in a team-orientated company. Exceptional communication skills with the ability to remain calm and convincing in adverse situations. Solid track record of analyzing product failure for problem identification and prioritization of necessary corrective actions. Able to efficiently navigate multiple systems while handling complex queries. Experience in working collaboratively with other departments to facilitate the best user experience. Proven ability to grasp and apply new concepts quickly and effectively in a results-driven environment. Effective merchandising professional bringing demonstrated success in leveraging visual display prowess to express brand vision. Over 5 years of fashion industry experience. Quick-learning and creative with aptitude for surmounting challenges.
Overview
16
16
years of professional experience
Work History
Visual Merchandiser
The Buckle
12.2018 - Current
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
Assistant Manager
The Buckle
12.2018 - Current
- Bring in business via social media, marketing, and client relations
- Responsible for teammate education
- Keep the flow of Men’s side when it comes to education, visual merchandising, and guest teammate levels
- Started as a floor lead and was promoted to Assistant in Training, then Assistant Manager.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Proprietorship
Britt Hoffman LLC
07.2016 - Current
- Branding and Illustrative services
- Web Customization
- Photography and Printing services.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
TLM Implementation Specialist II
ADP
08.2016 - 10.2018
- Assist clients on technical issues with accuracy and compliance with regulations
- Coaching new clients in the functionality of software and hardware, including but not limited to PEO/ASO, RUN, Time and Attendance, and EZLabor manager
- Complete Set Up according to client’s needs and expectations
- Problem-solving while offering products and services expertise
- Project Management and project lead tasks such as account management
- Communication Lead for BPI (Business Process Improvement) Team
- Completion of ADP’s Lean Leader Program.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
TLM Client Service Representative I
ADP
10.2014 - 08.2016
- Solution-seeking team member for Client Experience engagement projects
- Assist clients on technical issues with accuracy and compliance with regulations
- Coaching new clients in the functionality of software and hardware
- Problem-solving while offering products and services expertise
- Selected for LEAN Leader development program to increase problem-solving and process efficiency skills
- Promoted to TLM Client Service Rep II.
Customer Service/Graphic Designer/Production
Apartment IDEAS
01.2013 - 01.2014
- Production efficiency and improvement
- Met operational deadlines in all areas of production
- Design and adjustments of documents.
Web Master/IT/Maintenance/Desk Attendant/Residence Life Assistant
UTEP Residence Life
01.2008 - 01.2013
- Management of full-scope Social Media functions
- Designed a new face and functionality for the Residential section of the school's website
- Technical Support and Programming
- Coding development and security
- Run programs for the residents to build community
- Assist with the leases and inspections for the property
- Ensure the student residents' safety.
Education
Bachelor of Arts in Graphic Design and Theatre -
University of Texas At El Paso
El Paso, TexasSkills
- Product Knowledge
- Visual Merchandising
- Customer Service
- Creative vision
- Staff Training
- Design Implementation Coordination
Additional Information
Bilingual in Spanish, Web customization, Photography, Social Media, Branding, Printmaking, Adobe (Photoshop, Illustrator, InDesign, etc), Digital Illustration, Programming (HTML & CSS), Autodesk Maya, Xerox Color Press 1000, CREO and Fiery, Roland BN-20, Printmaking press, Photography Developing, Volunteer for the art exhibition "Magnificent Warning" by Maximo Gonzalez, Social Volunteer work for UTEP, at The Pizza Joint (2013), UTEP Glass Gallery (2013), Sacude print resides at UTEP Ruben Center
Languages
Spanish
Native or Bilingual
Timeline
Visual Merchandiser
The Buckle
12.2018 - Current
Assistant Manager
The Buckle
12.2018 - Current
TLM Implementation Specialist II
ADP
08.2016 - 10.2018
Proprietorship
Britt Hoffman LLC
07.2016 - Current
TLM Client Service Representative I
ADP
10.2014 - 08.2016
Customer Service/Graphic Designer/Production
Apartment IDEAS
01.2013 - 01.2014
Web Master/IT/Maintenance/Desk Attendant/Residence Life Assistant
UTEP Residence Life
01.2008 - 01.2013
Bachelor of Arts in Graphic Design and Theatre -
University of Texas At El Paso
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